Customer Banking Specialist
1 week ago
Company: Commonwealth Bank of Australia
Location: Brisbane, Australia
Posted: 2 days ago
Job Type: Permanent
Salary: Competitive
We are looking for a Customer Banking Specialist to join our team in Tully. As part of our branch network, we strive to deliver outstanding customer experiences that truly make a difference.
- We are a dedicated team of branch colleagues committed to serving our customers and communities
- Together, we aim to create exceptional customer experiences that are meaningful
Key Responsibilities:
- Engage in detailed conversations with customers to understand and address their banking needs, such as Home Loans, Business Banking, and Financial Advice
- Assist customers with inquiries, account maintenance, and credit product applications
- Conduct Financial Health Checks to evaluate customers' financial requirements and detect any necessary adjustments
- Present customers with in-branch technology and digital banking solutions through education and demonstrations
- Offer problem-solving support and efficient solutions while upholding our procedures and promoting a risk-aware environment
Requirements:
- Proven track record of delivering exceptional Customer Service, preferably in Financial Services, Retail, or Hospitality sectors
- Outstanding communication skills and the ability to explain financial concepts clearly
- Capability to ask relevant questions, find resolutions, act ethically, and prioritize customer satisfaction
- Comfort working in a fast-paced retail environment, focusing on customer-centric holistic approaches
- Sincere interest in establishing a career with CommBank and enhancing the financial well-being of our customers
Join us in enabling customers to make well-informed financial decisions to reach their objectives.
If this opportunity aligns with your background and professional aspirations, submit your application today.
Take the next step in your career with the support of our inclusive community at CommBank.
Due to accessibility considerations, please reach out to HR Direct if additional support is needed.
Advertising End Date: 30/05/2024
Job ID: REQ210464
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