Contact Centre Agent

2 weeks ago

Adelaide city centre, South Australia Jones Radiology Full time
Join a leading patient-focused Medical Imaging Practice

  • Monday, 8 May 2023 start date
  • Permanent fulltime positions available with extensive training and competitive remuneration
  • A range of Employee Benefits, including additional paid parental leave, discounted health insurance as well as other health and wellbeing resources

Excellent opportunity to join Jones Radiology as a Contact Centre Agent and deliver
exceptional
patient experience.**
About Us


Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs.

Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service.

At Jones Radiology, we invest in our people, and our commitment to care for others extends to our highly supported clinical teams.


About the Role


This is an exciting opportunity for people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology's brand promise and delivery an outstanding patient and referrer experience.

This role is based in our central inbound Contact Centre in Adelaide's CBD.

This is a full-time, permanent position typically working Monday to Friday, with rotating shifts between the core hours of 7am and 6.30pm.

You will also be expected to contribute to a weekend roster approximately once a month, and compensated accordingly.


Upon your commencement, you will attend a paid five-week training program to learn about Jones Radiology, medical imaging and how to deliver our exceptional patient experience.


Your key responsibilities:

  • Delivering high quality inbound call services for Jones Radiology clinics
  • Interacting with patients and referrers to schedule a range of medical imaging appointments
  • Responding to calls & enquiries in a timely, professional and caring manner
  • Providing care and an outstanding patient and referrer experience
  • Developing and maintaining strong working relationships with patients, referrers, staff and managers

To be successful in this role you will have:

  • Strong customer service skills, including active listening and objecting questioning
  • Demonstrated customer service experience, previous call centre experience will be highly regarded but not essential
  • Demonstrated experience using multiple programs simultaneously and systems navigation
  • Demonstrated initiative and willingness to learn
  • Excellent problem solving, interpersonal and communication skills
  • Ability to work autonomously and in a team environment
  • Strong attention to detail

Working for Jones Radiology offers you:

  • A collaborative and professional working environment
  • Competitive remuneration offering
  • Opportunities for career advancement with Jones Radiology continued growth and expansion
  • Commitment to your health and wellbeing, including access to employee assistance program
  • A range of employee benefits, such as paid parental leave and discounted health insurance

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