Switchboard Operator

2 weeks ago

Geelong, Victoria, Australia Barwon Health Full time

Employment Status
Permanent Part Time

Program
Finance

Location
University Hospital Geelong

Hours Per Fortnight
98

Position Summary

  • Join a dynamic and friendly team located at the University Hospital Geelong Switchboard
  • Ongoing training and professional development in a supported work environment


 Permanent Part time
  • Night Shift between the hours of midnight to 8am
About Barwon Health


Guided by our values, Barwon Health is Victoria's largest regional health care service and is also the largest employer in the Geelong and surf coast region, employing over 8700 staff.

Barwon Health's core facilities include the renowned University Hospital Geelong precinct in central Geelong, the McKellar Centre precinct in North Geelong, the innovative Sunrise Centre, Barwon Health North a vital services that includes child and family health support, renal dialysis, medical imaging, and urgent care.

Four Aged care centres spanning the Region, Mental Health Services that are delivered through a number of programs across the Geelong and Barwon South West region.

Community Health and Dental service and world renowned Research that that advances health and wellbeing for all. Explore all of our comprehensive services here.

About the role


We are seeking a professional and dedicated team member to deliver courteous, empathetic and efficient customer service on the University Hospital Geelong Switchboard.

You will be required to work rostered night shifts and additional hours to meet department needs.

To be successful you will;

  • Demonstrated high level service delivery skills
  • Exceptional phone manner
  • Clear and articulate verbal communication skills
  • Strong keyboard, numeracy and literacy skills
  • Proficiency in a range of computer programs
  • High volume switchboard experience

About the Culture


With a strong emphasis on delivering courteous, empathetic, and efficient customer service, the culture is customer-centric, valuing the needs and satisfaction of the hospital's users.

It is dynamic and friendly team environment that prioritises collaboration and positive interpersonal relationships.

Diversity and Inclusion
At Barwon Health we are committed to a diverse and inclusive workforce where we value each person's uniqueness.

We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.


This role must be fully vaccinated for Covid -19 and influenza and meet the requirements of the Barwon Health immunisation policy.


Selection Criteria


Essential:
Can you please list Barwon Health's values?

Essential:
Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?

Essential:
Must be able to work night shifts between the hours of midnight and 8am

Essential:
Must be able to work night shift on weekends as well as Monday to Friday

Essential:
Are you able to work additional hours when required to meet department needs?

Essential:
Must have clear and articulate verbal and written communication skills

Essential:

I agree, to commence employment, I am required to meet Barwon Health's immunisation requirements (including full Covid-19 and Influenza vaccination) set out in the Staff Immunisation Policy.

I acknowledge that meeting this requirement is mandatory and a condition of employment subsequently offered.

Contact Person
Janet Malcolm

Contact Person Job Title
Switchboard Team Leader

Contact Number

Closing Date
05/12/2023

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