Cloud Support Engineer
1 week ago
Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
Customer Support
Full-time
Office | Sydney, NSW, Australia
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
AWS is where innovation, risks, and ideas are celebrated. We are builders, we try new things, and imagine big dreams. It is still Day 1 for us, and we are looking for curious and passionate people to expand our diverse teams of thinkers, testers, and doers.
About the roleABOUT USAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational ...
Read more
What you'll be responsible forCustomer Advocacy and FeedbackCustomer Query HandlingServe as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Technical Incident ResolutionAnalyze and resolve technical and functional product issues for internal and external customers
Skills you'll needService orientationActively seeks and develops strategies to help key stakeholders
Problem solvingIdentifies problems and develops logical solutions that address the problems
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