Cloud Support Engineer

1 week ago


Sydney, New South Wales, Australia Amazon (AWS) Full time

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.

Customer Support

Full-time

Office | Sydney, NSW, Australia

Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

AWS is where innovation, risks, and ideas are celebrated. We are builders, we try new things, and imagine big dreams. It is still Day 1 for us, and we are looking for curious and passionate people to expand our diverse teams of thinkers, testers, and doers.

About the role

ABOUT USAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational ...

Read more

What you'll be responsible forCustomer Advocacy and FeedbackCustomer Query Handling

Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

Technical Incident Resolution

Analyze and resolve technical and functional product issues for internal and external customers

Skills you'll needService orientation

Actively seeks and develops strategies to help key stakeholders

Problem solving

Identifies problems and develops logical solutions that address the problems

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