L3 Technical Support

2 weeks ago

Sydney, New South Wales, Australia Paxus - Technology + Digital Talent Full time

A reputable financial institution is seeking a L3 Technical Support (Infrastructure) for their trading floor. Reporting to the Shared Services Service Owner, you will focus on a Phone Recording platform essential for compliance, utilized by numerous Fund Managers.

RESPONSIBILITIES

  • Providing L3 DevOps and Operation support for MS Teams Recording service.
  • Assisting the L3 and Trading Floor service support team with BAU support and Project delivery.
  • Leading team's Continuous Improvement and Service Improvement program.
  • Engaging in technical writing and documentation.

ACCOUNTABILITIES

  • Ensuring stability of MS Teams Phone Recording platform and Trading Floor systems; timely delivery of related projects with cost benefits.
  • Ensuring on-time delivery of all CIs and SIs.
  • Identifying Risks in MSTR and TF systems and addressing them promptly.

Essential Experience: Minimum of Two Years

  • Working with compliance call recording systems such as NICE/NTRX, ASC OR Veryn.
  • At least 8 years of experience in planning, implementation, and support of Telephony services infrastructure in medium to large enterprises.
  • Proficiency in writing user and technical documentation, operating procedures, and ITSD, SSD operation reports.

To apply for this role or for more information regarding this opportunity and others, please refrain from engaging in the 'apply now' action. Instead, kindly reach out to Jennifer Bohm referencing the job number provided.

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