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Head of Account Management

3 months ago

Perth, Western Australia ReadyTech Full time
We are seeking an experienced Head of AccountManagement to lead our account management team. This role focuses on partneringwith our SME clients, whilst building our capability for our Enterpriseclients. You will develop and execute strategies for increased productutilisation, client retention, andaccount growth.


This is an exciting opportunity for a clientfocussed sales leader looking to make their mark on a growing ASX listedbusiness.

We're growing fast and are seeking an experienced Head of AccountManagement with previous experience in a SaaS environment to help us with ourambitious growth plans.


About us:
Making a meaningful difference withmission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick ponyplaying in one market with one product, or one customer.

We re-imagine, design,develop and deliver technology to solve our customer's diverse problems –supporting multiple businesses across a variety of markets to be ready foranything.


We're an ASX-listed company which means we arestable, have a strong track record of sustainable growth and have a significantnumber of long-term customers.

So, whatdoes this mean for you? It means we can offer you an experience that will pushyou to be your best, provide career-building challenges, and that will offeryou numerous growth opportunities that can't be found in any other company.


It's an inclusive environment where there is noplace for politics, where we get our heads together to solve the problems thatreally matter to our customers, and where we always stay focused on our northstar – the communities we serve, and society at large.


You will get to:
Maturea high performing account management function supporting SME clients, and buildcapability to support Enterprise-sized clientsDevelopand execute strategies that increase product utilisation, client retention,advocacy and grows share of walletDevelop account management methodology andprocess to achieve sales plans, targets and incentivesSet targets, monitor, course correct and matureforecasting accuracyEstablish and nurture new and existing partner relationshipsCollaborate with our product, sales,professional services and marketing teams to develop initiatives to supportgrowth and retention of existing clientsCollaborate across our group structure and withinternal business teams to feedback market and customer insights to drive continuedproduct and service developmentCoach and mentor an account management teamMore about you:


Previous experience growing and leading teams responsible for accountmanagement and client success in SaaS environment, supporting SME andEnterprise sized clientsProven experience crafting and executing strategies to improve clientretention and grow 'share of wallet' in a SaaS environment by being a playerand coachStrong leadership – Comfortable rolling up sleeves, leading by exampleand coaching and mentoring team membersStrong understanding of Account management and client success principlesand experience executing a strategy that leads to increased product engagement,client retention and share of wallet growth.

Inspirational leader that can motivate a team to be client focussed,demonstrate value, solution sell and exceed resultsProven ability to influence and work within a matrix structure to drivealigned priorities and objectives for shared outcomesOperational execution, with ability to develop methodology and process,and obtain buy-in to move towards best practiceConfidence operating with data and believes in the use of data to informstrategy and decisionsExcellent communication and influencing skills and can work at alllevels within an organisationStrong commercial acumen and ability to negotiate win-win outcomes forclients and the organisationStrong relationship building skills (Internal and external) and can workwith individuals in all areas and experience levelsSelf-starter, quick thinker and outcome oriented – Can quickly identifykey priorities and drive towards delivering tangible outcomes.


Why you should become a ReadyTecher:

A day off for yourbirthday- hip hip hoorayAdditional 4 days ofleave each yearReadyTecher Awardseach quarter with the chance to win flights and accommodation to HamiltonIslandHybrid work, within-house baristas in Australia via the Ready Beans teamAccess to Sonder- atechnology-driven platform supported by safety, medical and mental healthexperts - available 24/7Paid parental leaveAdditional paid leavefor miscarriage, endometriosis and menopauseVolunteer leaveAnd plenty ofReadyTech merch drops along the wayReadyTech is committed to seeing things througheach other's eyes.

We invest deeply in relationships by offering positivity,fairness and empathy in every interaction and love that everyone is different.

We're proud to be an equal opportunity employer that celebrates our diversityof race, beliefs, sexual orientations, gender identities, age, disabilitystatus, marital status and more - so that every single one of us can feel likewe belong.

As part of our commitment to ensuring a safe andsecure working environment for all employees and in compliance with Australianregulations, please note that if selected for this role, you will be requiredto complete a comprehensive police check and an Australian working rightscheck.

Should you have any questions or concerns regarding these requirements,please feel free to contact us.

About the role:
We are seeking an experienced Head of AccountManagement to lead our account management team. This role focuses on partneringwith our SME clients, whilst building our capability for our Enterpriseclients. You will develop and execute strategies for increased productutilisation, client retention, andaccount growth.


This is an exciting opportunity for a clientfocussed sales leader looking to make their mark on a growing ASX listedbusiness.

We're growing fast and are seeking an experienced Head of AccountManagement with previous experience in a SaaS environment to help us with ourambitious growth plans.


About us:
Making a meaningful difference withmission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick ponyplaying in one market with one product, or one customer.

We re-imagine, design,develop and deliver technology to solve our customer's diverse problems –supporting multiple businesses across a variety of markets to be ready foranything.


We're an ASX-listed company which means we arestable, have a strong track record of sustainable growth and have a significantnumber of long-term customers.

So, whatdoes this mean for you? It means we can offer you an experience that will pushyou to be your best, provide career-building challenges, and that will offeryou numerous growth opportunities that can't be found in any other company.


It's an inclusive environment where there is noplace for politics, where we get our heads together to solve the problems thatreally matter to our customers, and where we always stay focused on our northstar – the communities we serve, and society at large.


You will get to:
Maturea high performing account management function supporting SME clients, and buildcapability to support Enterprise-sized clientsDevelopand execute strategies that increase product utilisation, client retention,advocacy and grows share of walletDevelop account management methodology andprocess to achieve sales plans, targets and incentivesSet targets, monitor, course correct and matureforecasting accuracyEstablish and nurture new and existing partner relationshipsCollaborate with our product, sales,professional services and marketing teams to develop initiatives to supportgrowth and retention of existing clientsCollaborate across our group structure and withinternal business teams to feedback market and customer insights to drive continuedproduct and service developmentCoach and mentor an account management teamMore about you:


Previous experience growing and leading teams responsible for accountmanagement and client success in SaaS environment, supporting SME andEnterprise sized clientsProven experience crafting and executing strategies to improve clientretention and grow 'share of wallet' in a SaaS environment by being a playerand coachStrong leadership – Comfortable rolling up sleeves, leading by exampleand coaching and mentoring team membersStrong understanding of Account management and client success principlesand experience executing a strategy that leads to increased product engagement,client retention and share of wallet growth.

Inspirational leader that can motivate a team to be client focussed,demonstrate value, solution sell and exceed resultsProven ability to influence and work within a matrix structure to drivealigned priorities and objectives for shared outcomesOperational execution, with ability to develop methodology and process,and obtain buy-in to move towards best practiceConfidence operating with data and believes in the use of data to informstrategy and decisionsExcellent communication and influencing skills and can work at alllevels within an organisationStrong commercial acumen and ability to negotiate win-win outcomes forclients and the organisationStrong relationship building skills (Internal and external) and can workwith individuals in all areas and experience levelsSelf-starter, quick thinker and outcome oriented – Can quickly identifykey priorities and drive towards delivering tangible outcomes.


Why you should become a ReadyTecher:

A day off for yourbirthday- hip hip hoorayAdditional 4 days ofleave each yearReadyTecher Awardseach quarter with the chance to win flights and accommodation to HamiltonIslandHybrid work, within-house baristas in Australia via the Ready Beans teamAccess to Sonder- atechnology-driven platform supported by safety, medical and mental healthexperts - available 24/7Paid parental leaveAdditional paid leavefor miscarriage, endometriosis and menopauseVolunteer leaveFlu vaccinationsAnd plenty ofReadyTech merch drops along the wayReadyTech is committed to seeing things througheach other's eyes.

We invest deeply in relationships by offering positivity,fairness and empathy in every interaction and love that everyone is different.

We're proud to be an equal opportunity employer that celebrates our diversityof race, beliefs, sexual orientations, gender identities, age, disabilitystatus, marital status and more - so that every single one of us can feel likewe belong.

As part of our commitment to ensuring a safe andsecure working environment for all employees and in compliance with Australianregulations, please note that if selected for this role, you will be requiredto complete a comprehensive police check and an Australian working rightscheck.

Should you have any questions or concerns regarding these requirements,please feel free to contact us.
So, if you are ready for anything, please applytoday. Please note that if your application is progressed to the next stage, wewill send you some testing to complete as part of your application as we havefound this helps us to quickly identify potential ReadyTechers

Position description Apply now

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