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Customer, Compliance and Clinical Leader
3 months ago
Are you ready to embark on an extraordinary journey where every day brings new challenges and opportunities to impact lives positively? GCLA is on the lookout for a vibrant individual to step into the role of Customer, Compliance, and Clinical LeaderPosition:
Customer, Compliance, and Clinical LeaderHours:
Full-TimeWho We Are:
At GCLA, we've been committed to providing Beyond Ordinary care and support to seniors and people with disabilities since 1977.
Our vision is to empower people and foster an inclusive community, enabling individuals to live well at home and in the community.
As a Registered National Disability Insurance Scheme (NDIS) Provider and Approved Provider of Aged Care services, we offer tailored support services, High Intensity Supports, Community access, and more.
Why Join Us?Step into a world where you get a day off for yourself every six months – that's right, two days each year to recharge and rejuvenateEnjoy an enticing remuneration package, including the flexibility of Salary Packaging (up to $15,899 per year) to suit your lifestyle.
Treat yourself to scrumptious meals and unforgettable entertainment with our meals and entertainment card.Experience unwavering support from our caring managers who prioritize your well-being and growth.
Gain access to our comprehensive Employee Assistance Program (EAP), ensuring you always have a helping hand when you need it the most.
Revel in 4 weeks of Annual leave plus Annual leave loading – because taking a break should be celebratedPosition Summary:As a Registered Nurse, the Customer, Compliance and Clinical Leader will be instrumental in developing and maintaining systems to ensure the provision of safe, quality and dignified care to support customers independence and wellbeing.
The role will ensure compliance to quality standards aligned to our legal, funding and program obligations and develop assurance programs inclusive of monitoring, audit, report and review to enable continual improvement and clinical governance.
What You'll Do:
Ensure the voice of the customer is at the forefront of GCLA operational planning and decision making.
Develop processes which support the customer experience whilst providing efficiencies in all stages of the customers journey with GCLA.Ensure the provision of safe, quality and dignified care through robust systems of customer assessment, care planning, review and documentation to meet the stated needs and customer preference and funded program requirements.
Dive deep into customer feedback, transforming it into actionable strategies for operational excellence.Craft and execute innovative plans to elevate our customers' experience to unprecedented heights.
Lead the charge in navigating the ever-evolving landscape of Aged Care and NDIS reforms.
Establish robust systems to monitor customer well-being and ensure top-notch clinical governance.
Champion customer engagement and quality care committees, driving collaboration and innovation.
Are You Ready to Make Your Mark?If you're someone who thrives on excitement, innovation, and the opportunity to create lasting impact, then look no further – this is your chance to shine Join us at GCLA and become part of a dynamic team where your passion meets purpose.
Apply now and embark on the adventure of a lifetimeYour application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Clinical Lead?Report this job advert
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