Enterprise Digital Specialist

1 week ago

Sydney, New South Wales, Australia Microsoft Full time

Why Microsoft


In SMC and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally-led, digital-first scale organization aligned with partners.

Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is committed to delivering the global digital scale engine for our business
- this is where you come in. As part of local subsidiaries or Digital Sales centres around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diverse and Inclusive, Wellbeing, Sustainability, Giving and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day. #SMCDSCareer

Responsibilities:

The purpose of this role


We are looking for an Enterprise Digital Specialist, specializing in Modern Work Frontline Worker solutions, you will work with our most important customers within our enterprise organization.

You will drive the day-to-day execution of Microsoft's strategic business priorities - selling best-in-class cloud services and platforms to our managed customers and building digital transformation momentum for our customers, partners, and Microsoft.

Your exceptional sales skills, deep understanding of enterprise needs, and ability to build strong customer relationships will be instrumental in achieving sales targets and driving customer success.


As a Modern Work Digital Specialist, focused on our Frontline Worker services, you will play a vital role in driving business growth by generating new leads, engaging with prospective clients, and building strong relationships.


Microsoft Front Line Worker solutions are a set of technologies and tools designed to empower and enhance the productivity of employees who work in customer-facing roles or perform tasks that are critical to business operations.

It will be essential in this role to understand the specific pain points and requirements of the customer's industry or organization.

Demonstrating how these solutions can optimize workflows, enhance productivity, and improve employee engagement will be key to successfully promoting Microsoft's offerings and helping organizations unlock the full potential of their front line workforce.


You will receive comprehensive training and mentorship to develop your sales skills and gain a deep understanding of Microsoft products and solutions.


Responsibilities:

  • Customer First Mindset
  • Engage with and enable our customers and key decisionmakers, delivering a connected customer engagement experience and driving customer satisfaction, through digital sales excellence, empowered by worldclass data, marketing systems and platforms.
  • Meet operational standards and maintain reporting accuracy for key metrics including response rates, prospecting activity tracking, pipeline, conversion, velocity, and accuracy. Adopt program processes, procedures, and tools to provide accurate ontime reporting that maximizes attainment of strategic goals and delivers competitive business insights, trends, and analysis.
  • Share best practices, learnings, and customer insights with stakeholder groups to elevate team capabilities and drive change based on insights.
  • Work in a fastpaced, collaborative, and dynamic teaming environment with field specialists, technical resources, and partner teams to effectively manage customer opportunities, deliver connected customer experiences, achieve customer outcomes with Microsoft's leading cloud technologies, and accelerate value across the customer lifecycle.
  • Effectively turn prospects and qualified digital leads into opportunities and revenue pipeline and engage with customers across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies, with this role particularly focused on the specific solution area you are driving
  • Stay motivated and maintain a positive approach to problemsolving, learning, and development in a rapidly growing business with evolving market conditions and customer needs.
  • Stay abreast of the latest digital trends and technologies, proactively sharing insights and thought leadership with clients and internal teams.
  • Utilize digital sales excellence techniques to meet operational standards and drive customer satisfaction.
  • Maintain accurate reporting and provide strategic insights, trends, and analysis to enhance team capabilities and drive continuous improvement.
  • Collaborate with

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