Duty Manager
1 week ago
Introduction:
Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care
Description:
As a Duty Manager, no two days will be the same, where you will be responsible for the day-to-day oversight and management of Star Aviation's operations at Sydney Airport.
This role has a strong focus on team member development and performance management, in addition to ensuring an extremely high standard of customer service is delivered and operational SLA's are achieved in a fast-paced environment.
This role is a permanent full time position, where you will work 38 hours per week, on a shiftwork roster.
Key responsibilities of the role include:
- Service Delivery and Shift Management
- Management of operational performance
- Consistency in achieving KPI's relating to safety, ontime performance, customer satisfaction and financial deliverables.
- Ensure team member training is compliant and knowledge is retained
- Coach and develop Team Leaders as necessary to ensure that the team functions effectively.
- Where required, resource management related to Day of Operations as well as arranging replacement staff due to unplanned leave or surge requirements.
Skills and Experiences:
A bit about you:
- Experience in managing small to large workforces
- A customer centric focus
- Computer literate
- Experience within the Aviation/Airline Industry, in above and below wing operations.
- Clear communication and excellent interpersonal skills.
- A valid driver license.
On offer is structured ongoing career training and development, employee rewards programs, and the opportunity to become part of a close-knit family culture in a dynamic Australian business.
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