Operational Duty Manager

1 week ago

Mascot, Australia Holiday Inn Full time
We like to lead from the front.

So, we're looking for an Operational Duty Manager who sets their own high standards across everything from cleanliness to productivity.

You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.


As an Operational Duty Manager, you'll keep our hotel running smoothly, leading the Hotel Operations in the absence of Senior Management, making sure everything is working well and that all our guests are safe and comfortable whilst you are on shift.

Every day is different at IHG, but you'll mostly be:

  • Leading the way
  • managing guest experiences, team performance and hotel operations
  • Prioritising workload and ensuring your team deliver authentic, memorable experiences
  • Developing your team's skills to drive results that positively impact on hotel performance
  • Having authentic conversations with guests to resolve issues, queries or concerns
  • Being first point of contact for any critical emergency situations

What We need from you:

  • Ideally you have experience in a Front Office Supervisory role and are ready to take the next step in your career or currently a Duty Manager looking for some different market exposure
  • Ability to build genuine connections with guests and colleagues anticipating their needs & promptly managing enquiries
  • Strong attention to detail and ability to work in fast paced environment
  • Excellent communication, problem solving, reasoning and motivational skills
  • Long periods of standing in the front desk areas and occasional lifting of heavy items
  • Working knowledge of hotel property management systems like Opera beneficial
  • Willingness to work evenings, weekends and public holidays
  • A valid Full Australian Drivers Licence is preferred
  • First Aid and RSA Certifications are required
  • Eligibility to work full time in Australia

What you can expect from us:
We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.


Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.


IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.

We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.


Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week.

At Holiday Inn we thrive on making our guests stays brighter, helping them create memories that will last a lifetime.

Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.

So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today.

  • Operational Duty Manager

    3 days ago

    Mascot, Australia Holiday Inn Full time

    We like to lead from the front. So, we’re looking for an Operational Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions. As an Operational Duty...

  • Duty Manager

    1 week ago

    Mascot, Australia Star Aviation Full time

    Introduction:Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to careDescription:As a Duty Manager, you'll be responsible for supporting the Airport Manager in the day-to-day oversight and management of...

  • Duty Manager

    1 week ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Duty Manager, no two days will be the same, where you will be responsible for the day-to-day oversight...

  • Duty Manager

    1 week ago

    Mascot, Australia Star Aviation Services Full time

    Introduction:Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to careDescription:As a Duty Manager, no two days will be the same, where you will be responsible for the day-to-day oversight and...

  • Duty Manager

    1 week ago

    Mascot, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...

  • Store Manager

    2 months ago

    Mascot, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: International Airport (Mascot) - Position: Full...

  • Store Manager

    2 days ago

    Mascot, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia. We are looking for a full time manager. We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing. Someone who can work with nice smile and good attitude. Job description - Location: International Airport (Mascot) - Position: Full...

  • Duty Manager

    4 weeks ago

    Mascot, Australia Marriott International, Inc Full time

    **Job Number** 23102459 **Job Category** Rooms & Guest Services Operations **Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a...

  • Store Manager

    1 week ago

    Mascot, Australia Hero Sushi Manager Full time

    Hero Sushi is an authentic sushi takeaway, restaurant located in Australia.We are looking for a full time manager.We are seeking someone who has experienced in sushi making, hospitality and reliable, punctual, outgoing.Someone who can work with nice smile and good attitude.Job description Location: International Airport (Mascot) Position: Full time Sushi...

  • Duty Manager

    1 week ago

    Mascot, Australia Marriott International, Inc Full time

    **Job Number** 24107545 **Job Category** Rooms & Guest Services Operations **Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces...

  • Duty Manager

    1 week ago

    Mascot, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementBeware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a "Crew" who helps guests have some fun. Being a Moxy Crew...

  • Duty Manager

    1 week ago

    Mascot, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementBeware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a "Crew" who helps guests have some fun. Being a Moxy Crew...

  • Duty Manager

    1 week ago

    Mascot, Australia Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementBeware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a "Crew" who helps guests have some fun. Being a Moxy Crew...

  • Duty Controller Operations Control

    1 week ago

    Mascot, Australia Qantas Airways Limited Full time

    Challenge yourself in this fast paced, dynamic operational role - Located at Mascot Corporate Campus within the IOC - Permanent full-time shift work position, 7-day rotating roster At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and work hard to make...

  • Duty Manager

    4 weeks ago

    Mascot, Australia AirAsia X Full time

    **AirAsia X is seeking a dynamic Duty Manager - Sydney (SYD) to be part of the best airline team in the sky!** **Guest Service Duty Manager shall maintain the highest level of safety, security and service standards for ground operations.** **Main Responsibilities** - The function and responsibilities are to coordinate, supervise, monitor implementation,...

  • Duty Manager

    4 weeks ago

    Mascot, Australia AirAsia X Full time

    **AirAsia X is seeking a dynamic Duty Manager - Sydney (SYD) to be part of the best airline team in the sky!** **Guest Service Duty Manager shall maintain the highest level of safety, security and service standards for ground operations.** **Main Responsibilities** - The function and responsibilities are to coordinate, supervise, monitor implementation,...

  • Duty Controller Operations Control

    2 weeks ago

    Mascot, Australia Qantas Airways Limited Full time

    Challenge yourself in this fast paced, dynamic operational role Located at Mascot Corporate Campus within the IOC Permanent fulltime shift work position, 7day rotating rosterAt Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We're resilient and strong, and work hard to make sure we'll...

  • Food & Beverage Duty Manager

    3 days ago

    Mascot, Australia AccorHotel Full time

    **Company Description** Are you ready to step up and be a leader? Passionate about providing exceptional service? Do you thrive in dynamic and fast-paced environments? We are currently seeking a dedicated and enthusiastic individual to join us in offering a new attitude for cosmopolitan business and leisure travellers visiting the Qantas International...

  • Food & Beverage Duty Manager

    4 weeks ago

    Mascot, Australia AccorHotel Full time

    Job DescriptionWhat you will be doing: Lead by example to provide efficient, friendly & professional food & beverage service to all guestsResponsible for managing the front of house operations to ensure we are providing the high quality service to our customers.Supervision and support of all lounge areas as requiredDefine the organization of work to be...

  • Food & Beverage Duty Manager

    4 weeks ago

    Mascot, Australia Accor Full time

    Company DescriptionAre you ready to step up and be a leader? Passionate about providing exceptional service? Do you thrive in dynamic and fast-paced environments?  We are currently seeking a dedicated and enthusiastic individual to join us in offering a new attitude for cosmopolitan business and leisure travellers visiting the Qantas International Lounges....