Tech Bar Support Consultant
2 weeks ago
_About the Role_
We are looking for a customer focused, Level 1 technical support technician to join our Village operations to provide first level technical and customer service support to residential customers and village management.
It is a hands-on role and requires someone with excellent interpersonal skills, patience and ability to openly communicate and support elderly customers.
_Role responsibilities_
Reporting to the ICT Operations Manager, your responsibilities will include yet not be limited to:
- Support residents and village _management_ with technology services and digital access to information supplied by LDK Seniors' Living
- Configure and record residential accounts in database
- Troubleshoot base technical issues with end user hardware, software and services and escalating to level 2 when required
- Conduct one on one and group training session for end user appliances
- Assist ICT department on technical related issues and base trouble shooting
- Catalogue and inventory management of ICT equipment
- Configure ICT equipment for residential usage and operational needs
_About You_
Qualifications/Certificates
- Degree or Diploma in System / Technical certifications
Professional Experience
- 12 years proven experience in a customer service environment.
- Successful experience in training, process and support functions
Capabilities
- Excellent customer service and communication skills
- Strong troubleshooting skills
- Prior Customer service experience preferred
- Solid knowledge on VIOP Telephony, Cisco Meraki, WAN, MATV Technologies.
- Microsoft 365 Administration (creating, managing user accounts and permissions)
- Familiarity with Apple, Samsung and Windows software and hardware
- Able to teach nontechnical customers in technology
- Able to create and manage training sessions for residential technology usage
- Demonstrated communication, analytical and problemsolving skills
- Excellent interpersonal skills
- Shows high levels of initiative
- The successful applicant will be required to undergo a Police Clearance and have an influenza and COVID19 immunisation uptodate prior to commencing._
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