Lead - Cs Business Intelligence

2 weeks ago


Perth, Western Australia Water Corporation Full time

Lead - CS Business Intelligence

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12BF

Primary Location WA-Perth - North-Balcatta Office

Organization Customer Service
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$124,176 plus 11% Super:


  • Forget the inner-city traffic jams

Based in Balcatta:
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Flexible working options available

Are you ready to thrive?
Customer Service is the face of the corporation, dealing with account enquiries through to complex water and wastewater faults.

It's no easy task To ensure we have the right team to support our frontline colleagues, Customer Service has been on a journey of transformation, and several new opportunities have been created.

The Customer Service team is more than just a group of individuals. They are a dynamic group that ignites enthusiasm, drives innovation, and sparks meaningful change.

Committed to their shared vision, they thrive on open communication, one team culture, and a deep understanding of their customer's needs.


A role at Water Corporation can unlock the door to ongoing long-term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs and generous company benefits.


Working in modern facilities at our Balcatta office our Customer Service team provides world-class customer service to business & residential customers across Western Australia.


What the role will involve:


Reporting to the Manager - Planning & Performance, you'll lead the Customer Service Business Intelligence team to develop, implement, improve, and maintain solutions that provide insights into critical functions across the Business Unit.

As well as provide expert advice and governance for financial & budgetary decisions along with policy and strategic direction.


From your strong leadership background, you'll manage effective collaborative engagement with members of your team to ensure consistent, transparent engagement.

As well as build and manage relationships with key internal stakeholders to ensure the achievement of business objectives.

Key skills and experience:

You'll have a relevant degree with substantial experience in a strategic & reporting analyst role. As well as substantial experience reporting on and managing the business until level financial budgets and forecasting.

From your proven ability to organise, plan and prioritise assignments within multiple projects and perform complex analytics autonomously. You will enjoy that every day is different.


You're a natural leader and thrive from engaging and supporting all team members and foster a spirit of teamwork both within the immediate team and as part of the broader Customer Service business unit.


Does this role sound like your next career move? If yes, apply
Please submit a covering letter and resume that best demonstrates your ability to meet the requirements of this role.

Applications close Thursday 6th July 2023


As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.


We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

To read our diversity and inclusion statement, please visit our website

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