Concierge
2 weeks ago
Número de Empleo
Categoría de Empleo Rooms & Guest Services Operations
Ubicación The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VER EN MAPA
Horario Full-Time
¿Ubicación remota? N
¿Reubicación? N
Tipo de Posición Non-Management
Descripción del Trabajo
Atender a las solicitudes de preparativos o servicios especiales por parte de los huéspedes (p. ej. transporte, reservaciones, servicio de tintorería) haciendo arreglos o identificando a los proveedores adecuados.
Atender a las solicitudes especiales por parte de los huéspedes con necesidades excepcionales y hacer un seguimiento para asegurar su satisfacción.
Reunir, resumir y brindar información a los huéspedes acerca del hotel y de las comodidades del área vecina, tales como eventos y actividades especiales.
Atender, registrar y procesar todas las llamadas, los mensajes, las solicitudes, las preguntas o las inquietudes de los huéspedes. Contactar a la persona o al departamento apropiados (p. ej. Botones, Departamento de Limpieza), según sea necesario, para resolver las llamadas, las solicitudes o los problemas de los huéspedes.Revisar el registro de turnos de los empleados y los libros de memos diarios y documentar la información pertinente en los registros.
Controlar la disponibilidad de asientos, el servicio, la seguridad y el bienestar de los huéspedes en el salón del club.
Informar los accidentes, las lesiones y las condiciones laborales inseguras?y realizar capacitaciones y obtener certificaciones de seguridad.- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
Con más de 100 hoteles galardonados en todo el mundo, las damas y caballeros de The Ritz-Carlton crean experiências tan excepcionales que el huésped recuerda durante mucho tiempo, incluso cuando ya se ha ido.
Queremos atraer a los mejores profesionales del sector hotelero del mundo para que creen recuerdos duraderos, ya que creemos que todos tienen éxito cuando están empoderados para ser creativos, amables y compasivos.
Todos los días, establecemos los estándares para un servicio de lujo excepcional y especial en todo el mundo y nos enorgullecemos de brindar excelencia en el cuidado y el confort de los huéspedes.
Tu función será asegurarte de que los "estándares de oro" de The Ritz-Carlton se cumplan con amabilidad y atención todos los días.
Los estándares de oro son la base de The Ritz-Carlton, lo que nos guía para que cada día sea mejor que el anterior.
Gracias a esta base y la creencia de que nuestra cultura conduce al éxito, The Ritz Carlton se ha ganado la reputación de marca mundial líder en el sector hotelero de lujo.
Como parte del equipo, aprenderás y pondrás en práctica los estándares de oro, como la promesa del empleado, el credo y los valores de servicio.
Además, te prometemos que te ofreceremos la oportunidad de estar orgulloso del trabajo que haces y de tu equipo.Al unirte a The Ritz-Carlton, te unes a una cartera de marcas con Marriott International.
Estarás donde puedes llevar a cabo tu mejor trabajo,
comenzarás a cumplir tu propósito,
formarás parte de un increíble equipo mundial y
te convertirás en tu mejor versión.
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