Client Success Associate

1 week ago

Sydney, New South Wales, Australia Gartner Full time

About the role:

The Client Success team is a critical component of Gartner's goal to help clients to achieve their mission critical priorities. Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving their objectives and receiving value that far exceeds their investment in Gartner Services.

The CSA does this by being the driver of the client relationship, ensuring seamless and regular communication forums are well-organised, attended and action points executed. In addition, they will have an outstanding knowledge of Gartner's products and services, and the research and advice that we have available that align with our clients desired objectives. You will be a conduit, a coach, an expert, a facilitator and a problem solver all in one, and your seamless delivery in this role is pivotal to Gartner's objective of delighting our clients.

Our Client Services team is aligned by Business Function, and so this particular role will be tasked with partnering with clients in the HR space – specifically CHRO's, Heads of HR, etc. Your role will therefore consist of being immersed in all the things that keep HR Executives awake at night – Talent Management, Org Design, Workforces of the future, Employee Relations, Recruitment, Policy and Procedure, and many more

What you will do:

Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment Partner with Sales to onboard new clients to their purchased Gartner services and capabilities Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

What you will need:

12+ months of relevant professional and/or internship experience You will have a passion for and interest in all things HR, and a willingness to unpack and discuss these concepts with your client stakeholders. Strong customer service, communication, collaboration, prioritization, critical thinking, and influencing skills Bachelor's degree preferred

#LI-MA2

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization's mission-critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at or by sending an email to Job Requisition ID:82731

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