Customer Service Executive

2 weeks ago


Melbourne, Victoria, Australia Tata Communications Full time
MONITORING ENGINEER (24*7)
MONITORING ENGINEER (24*7)

Location:
Melbourne, Australia

MANDATORY SKILLS

2-4 Years of experience in:

  • Basic Telecommunications network understanding
  • Basic Knowledge of Access Technologies (FTTx and HFC)
  • Understanding of alarms and ability to identify service impact
  • Good written English and communications skills
  • Netcool, Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel knowledge preferred.

ROLES AND RESPONSIBILITIES

  • 24X7 Monitoring of network events, alarms and ticket creation.
  • Alarms filtration and Ticket raising based on business rules.
  • Ticket corelations and assignment to correct resolver group.
  • Perform Alarm-Event correlation, Service Impact Assessment.
  • Notify Retail/Wholesale Service Provider of incidents outage notifications.
  • Support and execute the Real Time Change Management (Planned Outage) process.
  • Maintain ""Work logs"" for each ticket.
Managers / Supervisors / Team Leaders


As a person with responsibilities for the management of employees you are expected to provide leadership and support to workers in understanding and meeting work health and safety policies and procedures.

Staff


As a workers you play an important role in helping keep the workplace safe and operating within the workplace health and safety standards.



  • Melbourne, Victoria, Australia Austcorp Executive Full time

    Strong career progression opportunities to Team Leader/Operations Manager Highly attractive and market leading starting salary on offer Working within an excellent, supportive, friendly environmentThe Company:One of Victoria's biggest home-building companies that span across several property-related businesses. With operations across Melbourne and regional...


  • Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Temporary Salary:$ $85000 per annumContact: Tiernan O'BrienAbout the company:Our client is leading the Australian market in the luxury appliance industry. Following large growth across the business they require a Customer Service Coordinator to join the team and ignite their career.About the role:As Customer Service Coordinator...


  • Melbourne, Victoria, Australia Six Degrees Executive Full time

    Company Overview: Our client is a proudly owned Australian family company which was established in 1904. They are a leading global designer, manufacturer, and supplier of Automotive, Seating, Industrial, Marine, and Transportation Hardware. Including a vast product range of fasteners, hinges, locks, rubber, water tanks, gas struts, toolboxes, ladders,...


  • Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary:$70,000 $80,000 + superContact: Oscar Wyer Company Overview:Our client is a proudly owned Australian family company which was established in 1904. They are a leading global designer, manufacturer, and supplier of Automotive, Seating, Industrial, Marine, and Transportation Hardware. Including a vast product range...


  • Melbourne, Victoria, Australia BTi Logistics Full time

    A brand new opportunity has arisen within our Customer Service department and we are looking for a self motivated, energetic and experienced Customer Service Executive for the Freight Forwarding and Logistics industry.The role of a Customer Service Executive will be to work closely with the Imports, Sales & Customs departments and liaise with both current...


  • Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary:$60,000 $70,000 + superContact: Oscar Wyer Company Overview:Our client is a well-established organisation deeply committed to Pilates education and training. They possess a rich history and a passionate team dedicated to providing exceptional Pilates experiences to students. Our client is currently seeking a...


  • Melbourne, Victoria, Australia GIG EXECUTIVE Full time

    The OrganisationFuture Leadership is a dynamic capability ecosystem for boards and executives, encompassing Fisher Leadership for board and executive search, CLA for leadership development, and Gig Executive for on-demand interim executives. Recognised in the Great Place to Work survey and a B-Corp Certified organisation we strive to innovate and lead in our...


  • West Melbourne, Victoria, Australia Customer Management Solutions Full time

    FLEXIBLE HOURS - IMMEDIATE START - GET PAID TO TALK TO PEOPLEWe are a dynamic customer service solutions brand that has an amazing client base.If you're looking for work now - we have tons of opportunitiesAbout the job...> Monday to Sunday 37.5 hours per week; we are a 24/7 365 contact centre - flexibility for you and for us> Immediate start; we have ongoing...

  • Executive Gm

    2 weeks ago


    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary:- $300000 per annum Contact:Michelle Young An extraordinary role for a customer-obsessed, commercially focused senior strategy leader to drive top line sales growth in new and existing channels Core responsibility for delivering profitable customer growth in a competitive industry Seeking a driven, highly...


  • Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary:$65,000 $75,000 + superContact: Oscar WyerAbout the companyOur client is an innovative supplier of gym equipment who is looking to expand their global success in the Australian market. With a newly created job at a brand-new facility, they require a customer service coordinator to take control of the customer...


  • Melbourne, Victoria, Australia Austcorp Executive Recruitment PTY Ltd Full time

    The Company:One of Victoria's biggest home-building companies that span across several property-related businesses. With operations across Melbourne and regional Victoria, their mission is to be the leader in Victoria's home-building industry by championing innovations, setting a higher quality standard in building homes, and placing their valued clients at...

  • Marketing Executive

    2 weeks ago


    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary:Competitive base salary + superannuationContact: Chanelle CastroAbout the organisationOur client is an established national industry association focussed on servicing over 16,000 members nationally and globally through education, training and business advisory. They set the professional standards and best...


  • Melbourne, Victoria, Australia Westaway Executive Search Full time

    Attractive Salary Industry Leader Immediate Start- Attractive Salary:- Industry Leader:- Immediate StartOur client is a market leading distributor of Lubrication and Fuel Transfer Equipment in Australia. They are now looking to appoint a Customer Service Coordinator based in the Melbourne office.Position responsibilities include but are not limited...


  • Melbourne, Victoria, Australia Max Executive Full time

    This well-known and iconic Multi-purpose Sporting, Hospitality, Gaming and Wagering venue has been a local institution for many patrons, participants, and its members over several years in the southeastern parts of Melbourne. They offer everything from Sport, Hospitality including Food and Beverage, Dining (formal and casual), Functions and Events to Gaming...


  • Melbourne, Victoria, Australia Max Executive Full time

    This well-known and iconic Multi-purpose Sporting, Hospitality, Gaming and Wagering venue has been a local institution for many patrons, participants, and its members over several years in the southeastern parts of Melbourne.They offer everything from Sport, Hospitality including Food and Beverage, Dining (formal and casual), Functions and Events to Gaming...

  • Marketing Executive

    2 weeks ago


    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary:$ $110000 per annumContact: Hong SilverAbout the organisationOur client is an established national industry association focussed on servicing over 16,000 members nationally and globally through education, training and business advisory. They set the professional standards and best practice for their sector,...

  • Account Executive

    2 weeks ago


    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary: N/A Contact:Adam WhiteAbout the companyA technology company established in 2014 in Melbourne, Australia, emerged from the collective vision of a group of engineers and individuals with prior retail experience. Their shared conviction was that harnessing data-driven strategies could revolutionise the retail...


  • Melbourne, Victoria, Australia Westaway Executive Search Full time

    Leading Global Medical Device Company Excellent Company Culture Attractive Salary- Leading Global Medical Device Company:- Excellent Company Culture:- Attractive SalaryOur client is a leading global Medical Device Company and they are now looking for an experienced Customer Service Representative to join the current team in Melbourne.Qualifications &...


  • Melbourne City Centre, Victoria, Australia Page Executive Full time

    Leading cleantech company Groundbreaking Direct Lithium Extraction technologyAbout Our Client:Electralith is a leading cleantech company developing novel lithium refining technology. Electralith's ground-breaking Direct Lithium Extraction technology, which is supported by investment from Rio Tinto and IP Group, promises to revolutionise lithium production...


  • Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary: Competitive Contact:Carissa McPhersonAbout the companyOur client is one of the world's leading suppliers of materials, sign systems, displays and equipment, selling into the sign making and graphics industries. Their products and materials are used to create signs and displays, digital prints, speciality...