Customer Service Executive

2 weeks ago

Melbourne, Victoria, Australia BTi Logistics Full time

A brand new opportunity has arisen within our Customer Service department and we are looking for a self motivated, energetic and experienced Customer Service Executive for the Freight Forwarding and Logistics industry.

The role of a Customer Service Executive will be to work closely with the Imports, Sales & Customs departments and liaise with both current and potential key account customers, communicating on a daily basis with our offices and Agents around the world to deliver the customer's shipments efficiently, with a high level of customer service.

Key responsibilities

  • Acts as key contact for allocated key account customers, maintaining and building strong relationships
  • Order management & shipment monitoring
  • Arrange transport (Air, LCL and FCL)
  • Liaise with overseas offices and Agents via email and phone on air and sea freight movements from start to finish
  • Providing visibility to key account customers via status reports, emails and phone calls
  • Liaising with operational teams to ensure smooth handling of shipments and ensuring any service issues are actioned and resolved
  • Respond to customer queries including any customer complaints; solves customer complaints or assigns tasks to other departments accordingly
  • Submitting quotations to clients as required

The successful applicant must display the following skill sets:

  • Proactive with a can do attitude
  • Have a minimum of 2 years industry experience
  • Experienced using CargoWise One Preferred
  • Have excellent communication skills both written and verbal
  • Ability to work independently, to prioritise workload and have great time management skills
  • Extensive knowledge of freight forwarding operations
  • Ability to think laterally and find quick and effective solutions to problems
  • Professional presentation and the confidence to meet with your key account customers
  • Knowledge of Customs and Quarantine procedures favourable

If you are motivated to join a growing Australian owned company, please apply now.

Please note that only shortlisted candidates will be contacted.

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