Social Media Community

1 week ago

Parramatta, New South Wales, Australia people2people Full time

Social Media Community & Content Specialists are responsible for fostering one of Australia's best social communities by driving advocacy through engaging conversations while providing best in class customer service and support.


This role is dedicated to responding to and engaging with the online community across its owned platforms including Facebook, Instagram, Twitter and LinkedIn.

Social Media Community & Content Specialist must ensure that all interactions deliver an outstanding customer experience, bringing to life the Samsung brand through the communication including tone, message, etc.


In addition to community management, there will be opportunities to assist across other areas of social media including campaign development and execution, reporting, content development and production as well as integrated communications including PR, events and editorial.


The Role:

  • Drive advocacy among the online Samsung community by engaging with our followers and customers across multiple channels including Facebook, Twitter, Instagram, LinkedIn, YouTube, Google Reviews and Samsung website reviews.
  • Maintain uptodate FAQ documentation
  • Participate in brainstorms and ideation sessions, providing insights from community that may inform social content and tactics to continue to engage and delight our social media followers.
  • Work collaboratively with a team to ensure consistent communication on our owned channels that adheres to the Samsung brand and relevant guidelines.
  • Support with the monitor of Samsung's webform enquiries, liaising with the PR, marketing and social teams to respond to requests and enquiries.
  • Engage in meaningful conversations with customers and ensure interactions provide a positive experience, which encourages an emotional connection and affinity between the customer and Samsung.
  • Conduct social listening and monitor select online communities and websites. Assist with reporting and ad hoc measurement requests.
  • Proactively flag potential issues and follow appropriate guidelines for escalating with appropriate business leads.
  • Provide outstanding customer experience by communicating clearly, being empathic towards the customers situation and acting in a professional manner at all times.
  • Assist with social and marketing campaign activities where required including content development, scheduling posts, implementation, influencer engagement and briefings, promotions and competitions, etc.
  • Other ad hoc activities such as legal approvals and administrative tasks such as product orders and finance.

About You:

  • Experience with social media platforms
  • Strong written and verbal communication skills
  • Proactive, organised and team player

  • Social Media Community

    2 weeks ago

    Parramatta, New South Wales, Australia people2people Full time

    About the business:The perfect opportunity for someone completing an internship in marketing or social media.Based in Sydney Olympic Park, Samsung Electronics Australia is a worldwide well-known and highly respected brand in the electronics industry. Due to an internal promotion, we have now an opportunity for an experienced Junior Online Community Officer...

  • Social Media Community

    1 week ago

    Parramatta, New South Wales, Australia people2people Full time

    About the business:The perfect opportunity for someone completing an internship in marketing/social media or someone wishing to continue their career with a Global Organisation.Based in Sydney Olympic Park, Samsung Electronics Australia is a worldwide well-known and highly respected brand in the electronics industry. Due to an internal promotion, we have now...

  • Social Media Manager

    1 week ago

    Parramatta, New South Wales, Australia people2people Full time

    About the business:Based in Sydney Olympic Park, Samsung Electronics Australia is a worldwide well-known and highly respected brand in the electronics industry.About the role: Samsung's social media team is responsible for fostering one of Australia's best social communities by developing and executing conversation worthy ideas and campaigns. Develope and...

  • Social Media Manager

    2 weeks ago

    Parramatta, New South Wales, Australia people2people Full time

    Our client Samsung is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, there is an opportunity for a Social Media Manager to join the Sydney team. About the role:Samsung's social media team is responsible for fostering one of Australia's best social communities by developing and executing...

  • Freelance Social Media Manager

    1 week ago

    Parramatta, New South Wales, Australia Digipline Full time

    Do you love social media?Do you live and breathe Instagram & Facebook, and love nothing more than smashing engagement goals?Are you self motivated, high-level communicator with a keen eye for detail and organisation?Do you find your humming along to the latest TikTok song and up to date with the current TikTok and Instagram trends?A big Yes to all of the...

  • Social Media Manager

    1 week ago

    Parramatta, New South Wales, Australia Brand Collective Full time

    Must have experience within social media platforms such as Instagram, Tiktok, WhatsApp.We require someone to post on our social media accounts daily, respond to customer enquires, post daily etc.Very easy role & great communityJob Type: Part-timePart-time hours: 30 per weekSalary: $ $35.00 per hourSchedule: 8 hour shiftSupplemental pay types: Commission...

  • Media and Communications Officer

    1 week ago

    Parramatta, New South Wales, Australia National Heavy Vehicle Regulator Full time

    About the roleA great opportunity is now available for an experienced Media and Communications professional to hit the ground running in the National Heavy Vehicle Regulator's (NHVR) Corporate Affairs division. Within the NHVR, the Corporate Affairs division is responsible for pre-empting and responding to government and external stakeholder requirements and...

  • Social Media Manager

    2 weeks ago

    Parramatta, New South Wales, Australia Brand Collective Full time

    This role is a part-time position (4 days per week, 24 hours per week) More hours availableThe role involves: Responding to customers online ( Instagram & text messages ) Dealing with customers face to face Scheduling Instagram posts Managing stock movements/ordering Keeping showroom tidy Booking in customersSchedule: 8 hour shiftSupplemental pay types:...

  • Communications Officer

    1 week ago

    Parramatta, New South Wales, Australia halcyonknights Full time

    Part-time Communications Officer Workdays: 2 Days Per Week Contract duration: ASAP 30 June 202 Location of work: Parramatta, NSWOur Government client is urgently searching a skilled Communications Officer to join their team supporting the Anti-Discrimination Board. As the Communications Officer, you will be responsible for providing corporate branding and...

  • Communications Manager

    1 week ago

    Parramatta, New South Wales, Australia Employee Matters Pty Ltd Full time

    Fast-paced, friendly and energetic team with great culture Drive media and advocacy campaigns and communication Parramatta office location worklife flexibilityWhat is the P&C Federation NSW?The P&C Federation NSW is a membership organisation and peak body representing the voice of public school parents and carers from 1,800 P&C Associations across NSW. This...

  • Communications Officer

    1 week ago

    Parramatta, New South Wales, Australia Total Resource Solutions Full time

    Communications Officer - NSW Government Department Start Date: ASAPEnd Date: 6 month contract (possible extension) Pay: $700 per day + super Hours: 8hr/day 40hr/week Location: 105 Phillip Street, Parramatta / WFHPrimary Purpose of the Role:The Communications Officer is responsible for developing and implementing a range of communications and change...

  • Communications Coordinator

    1 week ago

    Parramatta, New South Wales, Australia West Recruitment Full time

    Located close to Parramatta, onsite parking provided- Up to $120,000 + Super pro rata depending on experience- Permanent part time Communications Coordinator roleAbout your new employerOur client is a private, peak industry body that is a major provider of public transport for NSW. A large number of members transport approximately 650,000 school children to...

  • Online Community Care Officer

    1 week ago

    Parramatta, New South Wales, Australia people2people Full time

    Join a global electronics giant intheir Social Media team. The social media team is responsible for fostering one of Australia's best social communities as well as providing above and beyond customer service.This role is responsible for providing exceptional customer service and resolving customer enquiries and requests that are received via social...

  • Media Officer

    1 week ago

    Parramatta, New South Wales, Australia Parramatta City Council Full time

    Excel in media endeavours Foster strong media connections Permanent, Full Time Opportunity in our Media TeamThe City of Parramatta is going through unprecedented change and transformation as it becomes Sydney's Central City. The intensity of growth and investment in the City of Parramatta means that Council, its partners, and the community, have a...

  • Media Advisor

    1 week ago

    Parramatta, New South Wales, Australia Parramatta City Council Full time

    Showcase your media & communications experience Develop & implement effective media campaigns Permanent Full Time opportunity to join our Media TeamThe City of Parramatta is going through unprecedented change and transformation as it becomes Sydney's Central City. The intensity of growth and investment in the City of Parramatta means that Council, its...

  • Marketing and Communications Manager

    1 week ago

    Parramatta, New South Wales, Australia West Recruitment Full time

    Leading Australian Brand- Up to $140,000 +Super depending on experience- Complete autonomy to set the team and strategiesAbout your new company:Established over 15 years ago, this organisation grew quickly to become one of Australia's leading and highly recognised Brands. They are continuing to grow and expand their reach through various locations in order...

  • Communications Officer

    2 weeks ago

    Parramatta, New South Wales, Australia Ashdown Consulting Full time

    $55 - $70 / hour + Super 3 Month Contract Part time (2 days per week) Parramatta/ WFHCommunications Officer |3 Months |Up to $77.35 p/h inc. Super- $55 - $70 / hour + Super 3 Month Contract Part time (2 days per week) Parramatta/ WFHAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and...

  • Communication & Engagement Advisor

    4 weeks ago

    Parramatta, New South Wales, Australia Charterhouse Full time

    WFH – Office based in Parramatta/Sydney CBD. Up to 1x office day per fortnight.Initial contract up until Pays up to $500 p/d (8hrs working day).NSW Government Agency is looking for a Communications & Engagement Advisor with a focus on crisis campaigns and media scheduling to join their teamThe role is responsible for all interactions with internal and...

  • Communication & Engagement Advisor

    1 month ago

    Parramatta, New South Wales, Australia Charterhouse Full time

    WFH – Office based in Parramatta/Sydney CBD. Up to 1x office day per fortnight.Initial contract up until Pays up to $500 p/d (8hrs working day).NSW Government Agency is looking for a Communications & Engagement Advisor with a focus on crisis campaigns and media scheduling to join their teamThe role is responsible for all interactions with internal and...

  • Communications Manager

    1 week ago

    North Parramatta, New South Wales, Australia Catholic Education Diocese of Parramatta Full time

    Job no: 505591Work type: ongoing full-timeLocation: Catholic Schools Parramatta DioceseCategories: Management- Ongoing Full-Time Opportunity- Making meaningful impact in educational communications- Hybrid work environment, North Parramatta office locationAs the voice behind our educational mission, you'll play a vital role in sharing our values, celebrating...