Contact Centre Operators

2 weeks ago

Sydney, New South Wales, Australia SG Fleet Full time
WHO WE ARE WHO WE ARE
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.

SOME OF OUR PERKS INCLUDE
  • Recharge and relax with up to four extra days of leave each year. We call them Wellness days
  • We offer industry leading 20 weeks paid parental leave
  • Save plenty with vehicle salary packaging
  • Monetary service milestone awards
  • Recruitment referral bonus
  • Discounted mobility products and services
  • Flexible work arrangements
  • Career progression opportunities (over 25% of our vacancies get filled internally)
  • Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
  • Two paid volunteer days each year to give back to causes that matter to you
  • Health and wellbeing support including a subsidy and an innovative Employee Assistance Program
ABOUT THE ROLE...
This position is responsible for answering all general enquiries from Novated Drivers in relation to existing novated leases received via the queue or email, in a timely and accurate manner. This includes liaising with internal departments and external customers to provide an effective resolution to customer queries.

TASKS AND RESPONSIBILITIES...
The major responsibilities of this position include but are not limited to:
  • Thoroughly and efficiently respond to novated drivers phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiry
  • Maintain excellent systems notes that are accurate, complete and timely. Update Fleet Management systems with detailed actions, comments, and communication as per company policy and procedure
  • Ability to retain a high level of technical information to respond accurately to complex customer enquiries
  • Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customer
  • Take ownership of personal development and customer service core competencies
  • Work effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer's satisfaction levels
SKILLS AND EXPERIENCE...
  • Previous experience in a customer service inbound call center
  • Good communication skills both written and verbal, ability to communicate at all levels
  • Ability to resolve problems through to complete resolution in a timely, effective manner
  • Strong organisational and prioritisation skills

  • Contact Centre Operator

    1 week ago

    Sydney, New South Wales, Australia Charterhouse Full time

    Contact Centre Operator- Pay rate: $32.16 per hour + super:- Start date: 27/01/2023:- End date: 30/06/2023:- Location: Paramatta:- Police check requiredThis is a great opportunity to work with this large Government department located onsite at their Parramatta Office. This role provides excellent training and a friendly and supportive working...

  • Contact Centre Manager

    2 weeks ago

    Sydney, New South Wales, Australia Samsung Electronics Full time

    Position SummaryTurn your dreams into reality, create the unthinkable and #ReImagineYourFuture. Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a 'joyful pioneer'- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of...

  • Contact Centre Lead

    1 week ago

    Sydney, New South Wales, Australia NSW Government -Elections Full time

    _Full-time permanent opportunity to lead, coach and support a contact centre team in a dynamic environment _:_Continue to build your leadership qualities and skills within a collaborative supportive team_About the RoleThe Contact Centre Lead coordinates and implements contact centre operations across multiple electoral processes in order to meet customer and...

  • Customer Contact Centre Manager

    2 weeks ago

    Sydney, New South Wales, Australia Mable Full time

    Customer Operations - Customer SupportMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we have been empowering our community to live independently, and today, we are one of Australia's leading and fastest-growing healthtech platforms.Join a thriving scale-up and be...

  • Lead Contact Centre

    2 weeks ago

    Sydney, New South Wales, Australia NAB - National Australia Bank Full time

    Work type: Fixed term Full timeLocation: NSW- Sydney CBD, VIC- Melbourne CBD, NSW- Sydney inner Use your expertise to drive positive outcomes for our customers Utilise your leadership experience in this fastpaced and high energy environment Contract role until 31 December 2023A career that gives you moreWe currently have an opportunity for a Lead, WRSC...

  • Head of Contact Centres

    1 week ago

    Sydney, New South Wales, Australia Avis Budget Group Full time

    We are searching for a Head of Contact Centres to join our team. Reporting to our Senior Commercial Director, Pacific and based in Mascot, Sydney where you will ultimately be responsible for the positive customer service experience.About the RoleThis fast-paced operation will see you overseeing various teams in our contact centres where you will shape and...

  • Contact Centre Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Are Media Full time

    Job no: 499886Work type: permanent full timeLocation: SydneyCategories: OperationsWho Are We?Are Direct is the largest independent distributor and wholesaler of printed media in Australia and New Zealand, on behalf of local and international magazine publishers, Are Direct, expertly manages the distribution and promotion of millions of magazines into over...

  • Contact Centre Team Manager

    1 week ago

    Sydney, New South Wales, Australia AIA Full time

    BE THE DIFFERENCEAt AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a...

  • Customer Contact Centre Manager

    1 week ago

    Sydney, New South Wales, Australia Mable Full time

    We're powered by purposeMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.We have been recognised in AFR's Fast 100...

  • Contact Centre Experience Manager

    1 week ago

    Sydney, New South Wales, Australia Are Media Full time

    Job no: 499562Work type: permanent full timeLocation: SydneyCategories: OperationsWhy Are Media?Join Australia's leading content company for woman and be part of an inspiring, creative and collaborative team. We offer excellent people programs including; Parental Leave, Wellness, Performance Coaching & Development, Mentoring and our unique Are Media Academy...

  • Contact Centre Agent

    2 weeks ago

    Sydney, New South Wales, Australia Citrus Group Full time

    Our client is a leading betting agency in Australia, and as they expand their operations, we need individuals who can provide top-notch service and excel in a fast-paced environment. This is a high-volume call center, so we're seeking candidates who thrive in such dynamic settings.Based in Granville, this Contact Centre Agent role offers up to 5 weeks of...

  • hermès contact centre

    1 week ago

    Sydney, New South Wales, Australia Hermès Australia Full time

    General RoleReporting to the Digital & e-Commerce Manager, the role of Client Contact Consultant is to support the online client and ensure a seamless experience. Main responsibilitiesFront OfficeClient Contact Centre for Hermès Australia utlising all systems and tools including but not limited to telephone, emails, Eptica and client contact systems. ...

  • Contact Centre Representative

    2 weeks ago

    Sydney, New South Wales, Australia Interactive Full time

    Contact Centre experience is not essential, as long as you have a passion for IT and exceptional customer service. Youve got to be great Your position will be to act as the first point of contact for our customers by providing Level 1 support, capturing essential information and ensuring cases are escalated to the relevant Engineer or Account Manager....

  • Hermès Contact Centre

    1 week ago

    Sydney, New South Wales, Australia Hermès Paris Full time

    Contract type: Regular position Country/Region: Australia City: Sydney Job: Digital Experience: 0-3 years General Role Reporting to the Digital & e-Commerce Manager, the role of Client Contact Consultant is to support the online client and ensure a seamless experience. Main responsibilitiesFront OfficeClient Contact Centre for Hermès Australia utlising...

  • Contact Centre Operator

    2 weeks ago

    Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time

    WHO WE AREWe are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.SOME OF OUR PERKS INCLUDERecharge and relax with up to four extra days of leave each year. We call them Wellness...

  • Contact Centre Officer

    1 week ago

    Sydney, New South Wales, Australia Beaumont People Full time

    Close to Public Transport Variety of Shifts Available With Shift Penalties Available Career Growth OpportunitiesBeaumont People is recruiting a Contact Centre Officer on behalf of a specialist veterinary care unit based in North Ryde. They are looking for an experienced Contact Centre Officer. This position offers a diverse workload, with progression and...

  • Contact Centre Representative

    1 week ago

    Sydney, New South Wales, Australia Interactive Pty Ltd Full time

    LOCATION(S) Sydney***POSITION Casual- DEPARTMENT Call Centre & Customer Service Looking for an awardwinning, organisation? You have come to the right place From humble beginnings in a garage back in 1988, we have grown rapidly over the past 30 years simply by Keeping Technology Human. That means we treat our employees and customers with respect and genuinely...

  • Senior Contact Centre Engineer

    1 week ago

    Sydney, New South Wales, Australia Peoplebank Australia Ltd Full time

    We are currently working one of Australia's leading Telecommunication provider to assist them in sourcing suitable Contact Centre Talent to work as part of a large program of work.They are currently looking out for a Senior Contact Centre Engineer to assist on the build of a new CC working with NICE CX One technologies.This role is open to both day rate...

  • Client Services Administrator/contact Centre

    2 weeks ago

    Sydney, New South Wales, Australia Apex Group Ltd Full time

    Client Services Administrator/Contact Centre AdministratorDescriptionThe Contact Centre Administrator is responsible for being the first point of contact for a range of superannuation and retirement inquiries, including technical support and fund product information in a professional and customer focused manner.This includes: Provision of high quality...

  • Senior Contact Centre Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Peoplebank Australia Ltd Full time

    We are currently working one of Australia's leading Telecommunication provider to assist them in sourcing suitable Contact Centre Talent to work as part of a large program of work. They are currently looking out for a Senior Contact Centre Engineer to assist on the build of a new CC working with NICE CX One technologies. This role is open to both day rate...