Guest Experience Supervisor

1 week ago

Sydney, New South Wales, Australia MADAME TUSSAUDS Full time

MADAME TUSSA
UDS SYDNEY/WILD LIFE SYDNEY ZOO - GUEST EXPERIENCE SUPERVISOR (PART-TIME)**
1-5 Whea
t Road, Darling Harbour, Sydney, NSW
Are you a Super-star, Superhero, or general Super-fan??? Would you like to spend your days on the red carpet with Chris Hemsworth, or getting a party started with Pnk? Perhaps spending the day with fluffy Koalas and unique Australian WILD LIFE? Working with unique teams?

If you like the sound of this then we have a great opportunity to join our team as a Guest Experience Supervisor at Madame Tussauds Sydney and WILD LIFE Sydney Zoo

About the role
***This unique role allows you to explore two dynamic attractions As a Guest Experience Supervisor at both Madame Tussauds Sydney and WILD LIFE Sydney Zoo, you are the driving force behind our amazing team of Guest Experience Hosts.


Supporting the Cluster Operations Manager in the efficient, effective and safe day-to-day running of the attraction, with a strong focus on putting smiles on our guests' faces.

Be the driving force of guest excellence, leading the team to consistently deliver world-class experiences to our guests and be truly guest obsessed, positive, proactive and creating FUN at all times.

This role is a permanent role within a Part-time or full time capacity.

Responsibilities:

  • Working alongside the Leadership team to ensure the highest possible standards of Guest Service, presentation, technical operation and health and safety in the attraction. Ensuring that the attraction is exceeding its targets both financially and through guest KPIs
  • Leads the team by example and is very inattraction based
  • To embody the vision of the Cluster Operations Manager
  • Ensuring our Guest Experience Hosts are set up for success by delivering training initiatives and continuing the development of their skills and act as mentors to the team.
  • Maintains excellent communication skills, works well in a diverse team and is able to work in a fastpaced environment.
  • Adopt an enthusiastic, assertive, and passionate approach to the Madame Tussauds and WILD LIFE brands and demonstrate the Merlin Values at every opportunity.
  • Work with key internal and external stakeholders with activations, promotions and projects both on and off site.
  • Take Ownership over the day to day running of the attraction, ensuring figures and displays are looking showready, spaces are clean and tidy, and the attraction is in safe operating condition.
  • Follow attraction Code of Safe Work Practices (COSWP).

About You
***Experience in a similar role and exposure to supervising the operations of an attraction is a plus, but the ability to grasp key leadership qualities and concepts is essential.

This position requires a fun outgoing approach in interacting with others and the ability to lead a team to do the same

You will also need...

  • To adhere to our core values and vision through language, behaviour and actions
  • To be a positive role model and demonstrate exceptional leadership qualities and capabilities.
  • To be adaptable, reliable and flexible
  • Remain calm under pressure
  • Strong communication skills
  • Ability to follow all health, safety and security practices
  • Have a love and passion for all things FAME and a daring love for all things uniquely WILD LIFE


Celebrities and our animals never stop and we don't here at our attractions either, this role will work on a rotating roster over 7 days, all year round.

Weekend, holidays and public holiday work is a must as a business that operates around peak periods.

About the Benefits
The hourly rate is competitive and other perks include:

  • Corporate benefits including free access to all our attractions worldwide
  • Birthday leave, Wellbeing leave and 3 volunteer days to give back to a social cause you care about
  • Autonomy to introduce disruptive thinking in your profession
  • Global opportunities to develop and progress your skills and career
  • Being part of a business built on FUN

About Us
***Merlin Entertainments is a global leader in location-based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates 130 attractions, 20 hotels and 6 holiday villages in 25 countries and across 4 continents. Merlin's purpose is to deliver memorable experiences to its 67 million guests around the world, through its iconic brands and multiple attraction formats, and the commitment and passion of its c.28,000 employees (peak season) Why do we do it? For the love of FUN

So if you are a team player who is vibrant and passionate about creating memorable experiences in a great company and team who Love What We Do, we want to hear from you

Everyone Matters at Merlin.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too.

We strive to create an inclusive and diverse workplace where people can

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