Current jobs related to Executive Manager, Merchants Customer Portfolio and - Sydney, New South Wales - Commonwealth Bank of Australia

  • Associate Account Manager, Merchants

    2 weeks ago

    Sydney, New South Wales, Australia Martech Record, LLC Full time

    Merchant Account Manager Job DescriptionAt Martech Record, LLC, we're seeking a skilled and driven Merchant Account Manager to join our team. As a key member of our APAC team, you'll be responsible for managing a portfolio of merchants and advertisers, driving growth opportunities, and building strong relationships with our partners.Key...

  • Associate Account Manager, Merchants

    2 weeks ago

    Sydney, New South Wales, Australia Connexity, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Associate Account Manager to join our team at Connexity, Inc. in the APAC region. As a key member of our sales team, you will be responsible for managing a portfolio of merchants and advertisers, driving revenue growth, and building strong relationships with our partners.Key...

  • Product Manager, Merchant Solutions

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Product Manager, Merchant SolutionsAt Commonwealth Bank, we're committed to delivering innovative solutions that meet the evolving needs of our customers. As a Product Manager, Merchant Solutions, you'll play a critical role in shaping the future of our customer-present products.About the RoleWe're seeking an experienced Product Manager to join our Customer...

  • Senior Product Manager for Complex Merchants

    2 days ago

    Sydney, New South Wales, Australia CommBank Full time

    Job Title: Senior Product Manager for Complex MerchantsAt CommBank, we're looking for a seasoned product manager to join our team and drive the development of compelling customer propositions for complex merchants using our customer-present products.Key Responsibilities:Manage the product lifecycle through a deep understanding of high-profile customer...

  • Product Manager, Merchant Solutions Expert

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Product Manager: Customer Present Merchants SolutionsAt Commonwealth Bank, we're committed to delivering innovative solutions that meet the evolving needs of our customers. As a Product Manager for Customer Present Merchants Solutions, you'll play a critical role in developing and executing strategies that drive growth and customer satisfaction.Your Key...

  • Strategic Account Manager

    1 week ago

    Sydney, New South Wales, Australia Zip Pay Full time

    {"title": "Senior Strategic Account Manager", "description": "Drive Growth and Success with Our Commercial TeamAs a Senior Strategic Account Manager in our Commercial team, you will be responsible for the growth, retention, and maintenance of a defined portfolio. Your primary goal will be to drive top-line growth by building strong, long-term merchant...

  • Merchant Onboarding Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Internetwork Expert Full time

    About PayEnginePayEngine is a cutting-edge, full-service financial transaction technology company that empowers businesses to embed, launch, and scale payments for their customers. As a player in the FinTech payments space, we understand the critical need to offer agile solutions backed with scalable payments orchestration.Our mission is to create an...

  • Marketing Manager

    2 weeks ago

    Sydney, New South Wales, Australia Nuvei Corp Full time

    About the RoleThis is a business-critical position that owns the partner and direct merchant marketing strategy and execution for Till Payments, a leading integrated payment solutions provider. As a Marketing Manager, you will be responsible for delivering on-brand, compelling materials to help win new business and keep the team supported with up-to-date...

  • Merchant Onboarding Specialist

    6 days ago

    Sydney, New South Wales, Australia Internetwork Expert Full time

    About PayEnginePayEngine is a cutting-edge, full-service financial transaction technology that empowers SaaS Partners to embed, launch, and scale payments for their customers. As a player in the FinTech payments space, we understand the critical need for agile SaaS-based solutions backed by scalable payments orchestration.Our mission is to create an...

  • Product Manager, Merchant Solutions Expert

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Product Manager: Customer Present Merchants SolutionsWe are seeking an experienced Product Manager to join our Customer Present Product Team, responsible for developing and optimising in-person acquiring solutions to deliver payment products and services to our customers where the cardholder is present.Your Key Responsibilities:Develop and execute product...

  • Merchant Onboarding Specialist

    2 weeks ago

    Sydney, New South Wales, Australia PayEngine Full time

    About PayEnginePayEngine is a cutting-edge, full-service financial transaction technology company that empowers businesses to embed, launch, and scale payments for their customers. Our organization, Platform Factory Inc., is a VC-funded entity that drives innovation in the FinTech payments space.We understand the critical need for agile SaaS-based solutions...

  • Senior Product Manager for Complex Merchants

    6 days ago

    Sydney, New South Wales, Australia CommBank Full time

    Product Manager for Complex MerchantsAt CommBank, we're committed to delivering innovative solutions that meet the evolving needs of our customers. As a Product Manager for Complex Merchants, you'll play a critical role in developing and executing strategies that drive business growth and customer satisfaction.Key Responsibilities:Develop and implement...

  • Strategic Partnership Manager

    2 weeks ago

    Sydney, New South Wales, Australia Cash Full time

    About the RoleCash is seeking a highly skilled Strategic Partnership Manager to join our team. As a key member of our business development team, you will be responsible for growing and expanding our strategic partnerships across a defined portfolio of mid-market merchants in Australia.Key Responsibilities:Develop and Execute Strategic Partnerships: Identify...

  • Merchant Integration Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia PayEngine Full time

    About PayEnginePayEngine, a venture-capital-backed entity under Platform Factory Inc., is at the forefront of embedded financial transaction technology. Our specialized SaaS partners utilize PayEngine's APIs, webhooks, and proprietary widget solutions to seamlessly integrate, launch, and enhance payment systems for their clientele. In the rapidly evolving...

  • Senior Business Analyst

    1 week ago

    Sydney, New South Wales, Australia ClearCompany Full time

    Job Title: Senior Business AnalystWe are seeking a highly experienced Senior Business Analyst to support the onboarding of a new merchant for a product offered by one of the leading banks in Australia.Key Responsibilities:Lead the discovery phase of the merchant onboarding process, identifying business needs and technical requirements.Collaborate closely...

  • Strategic Partnership Manager

    2 weeks ago

    Sydney, New South Wales, Australia Square Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Partnership Manager to join our team at Square Inc. as a Relationship Manager, Mid-market. In this role, you will be responsible for growing and expanding our key strategic partnerships across a defined portfolio of Australia-based mid-market merchants.Key ResponsibilitiesGrow and...

  • Merchant Retention Expert

    2 weeks ago

    Sydney, New South Wales, Australia WOW Recruitment Full time

    Customer Retention Specialist:Competitive salary range of $75k to $80k plus Superannuation and Commissions Experience a dynamic and multicultural workplace Participate in social activities, including friendly competitions Located in the heart of Sydney WOW Recruitment is excited to represent a rapidly expanding financial technology firm in Sydney. They are...

  • Strategic Credit Portfolio Manager

    1 week ago

    Sydney, New South Wales, Australia BTI Executive Search Full time

    Job Title: Associate Director, Credit Portfolio ManagementWe are seeking a highly skilled and experienced professional to join our team as an Associate Director, Credit Portfolio Management. As a key member of our credit risk management team, you will be responsible for developing and implementing strategies to optimize our credit portfolio.Key...

  • Merchant Compliance Assessment Associate

    2 weeks ago

    Sydney, New South Wales, Australia Zip Full time

    Join Our Team as a Merchant Risk Accreditation Specialist At Zip, we are committed to ensuring that our onboarded merchants align with our platform's standards and contribute positively to the ecosystem of Zip, the Consumer, and the Merchant. Your Role and Responsibilities As a Merchant Risk Accreditation Specialist, you will be an integral part of our...

  • Merchant Risk Assessment Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Zip Full time

    Join Our Team as a Merchant Risk Assessment Specialist At Zip, we are committed to ensuring that our on-boarded merchants align with our platform's standards and operate in a way that benefits all parties involved. As a Merchant Risk Assessment Specialist, you will play a crucial role in evaluating merchant applications and contributing to risk management...

Executive Manager, Merchants Customer Portfolio and

3 months ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time
Executive Manager, Merchants Customer Portfolio and Partnerships - 12 month secondment

Executive Manager, Merchants Customer Portfolio and Partnerships

Parental Leave Cover - 12 month secondment


Business Bank (BB) offer a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers.

Everyday Business Banking (EBB) is a centre of excellence for innovation development and capability within the Group.

Merchant Solutions sits within EBB, and this position play a key leadership role by driving a dedicated focus on the Merchant Domain strategic priorities, key customer opportunities and partnership opportunities that demonstrate value in new and different ways.

This role is accountable for the Merchants Partnerships capabilities, Go-to-Market approach, voice of customer, and Portfolio strategy.

The team is critical to delivering on CBA's intent of reshaping our relationship with Merchants, creating new opportunities to deliver commercial value and driving our NPS agenda.


See yourself in our team


The Executive Manager for Merchant Customer Portfolio and Partnerships is responsible for leading a team who deliver initiatives across the Merchants Domain, which is comprised of five Crews.

These Crews deliver Merchant Solutions in Card present and eCommerce solutions.

Your responsibilities:


The Executive Manager, Merchant Customer Portfolio and Partnerships is a highly visible and strategic role responsible for driving Domain strategic priorities, customer enhancements and revenue via commercial agreements with a diverse set of partners.

This role is responsible for delivering strategic cohesion across Merchants Crews, and delivering a compelling customer value proposition to market, across both existing and new products, experiences, and value-added services.


  • Coordinate Domain strategic narrative, priorities, governance and reporting with cohesion across multiple integrated technology and business crews
  • Drive and champion the Merchant voice of customer, leading SMEs to analyse, report and action customer breakpoints, complaint themes and opportunities for improvement
  • Lead delivery of strategic work initiatives either assessing new opportunities, managing complex issues, or driving strategic outcomes across the portfolio. Requires strategic toolkit and advanced stakeholder engagement across a dynamic environment
  • Lead the Merchant GotoMarket team, delivering market insights, compelling value propositions, and optimising value through the customer lifecycle
  • Identify, engage, assess and structure commercial/partnership terms with companies that may present strategic opportunities, or existing supplier relationships with new agendas
  • Drive superior execution of the agreed strategy and initiatives
  • Engage with crossfunctional (Group Strategy, X15, Product, Segments, etc.) teams to identify whitespace partnership opportunities to pursue
  • Drive project delivery with the right urgency, ability to resolve issues pertaining to delivery blockers proactively, and escalate, where required
  • Risk management across the entire Partnerships, Customer and GotoMarket portfolio.
  • Build and maintain productive and effective relationships with stakeholders at all levels (i.e. segments, support offices, risk, legal, compliance, finance, etc.)
  • Protect the Bank's reputation and represent the bank at internal and external forums as senior leader
  • Create a high performing team culture and develop amazing people, successors and build talent pipeline
  • Management Reporting this role will work with various Finance teams to ensure that all required reporting is in place.
  • Adhere to the
    Code of ConductThe Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

To be successful in this role, we require:


  • Risk Mindset -All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
  • 12+ years' experience in people leadership position driving business outcomes. Strategy experience highly beneficial
  • Highly entrepreneurial, with a willingness to push the envelope and champion the embracing of nontraditional partners to reinvent processes, products, engagement approach, company culture, etc.
  • Superior stakeholder management and influencing skills. Experience leading and working in Agile is preferred
  • Experience in business negotiations, working with many groups to achieve goals
  • Ability to generate creative solutions to challenging partner negotiations and opportunities encountered in complex, and dynamic environments
  • Strong numerical and conceptual analytical skills and the ability to quickly identify fundamental economic and business issues
  • Rocksolid commercial acumen and business judgment with the ability to think like an entrepreneur and execute quickly
  • Results oriented, and motivated selfstarter with a st