Customer Service Officer

1 week ago


Melbourne, Victoria, Australia Paper Australia Pty Ltd Full time

We are a leading manufacturer behind many of the products you use daily, with a client base that includes renowned names in FMCG, Retail, and Fresh Produce.

We are all about innovation, smart solutions, and sustainability.

Explore the benefits of joining Opal...

  • Competitive salary for a full-time role
  • Monday to Friday position at our Altona site (less than 20km West of Melbourne)
  • Join a close-knit and supportive team
  • Training provided with excellent opportunities for long-term career growth internally

Uncover the Opportunity...

We have a thrilling opening to join the OpalANZ recycling team as a Customer Service Officer at our Altona facility.

This role primarily involves:

  • Delivering top-notch service to customers and suppliers through email and phone communication
  • Collaborating with customers to create and implement effective solutions
  • Handling new customer setup, database changes, and service schedules
  • Coordinating transportation to our Maryvale Mill and overseeing stock levels with Maryvale Mill and transport partners
  • Supporting the monthly stocktake at the Altona depot
  • Managing maintenance requests with relevant providers
  • Processing Accounts Payable and Accounts Receivables invoices/queries accurately
  • Administering all export/domestic sale processes

We offer a diverse career path with opportunities for experiential learning through cross-functional moves. We encourage individuals who welcome change and thrive in a diverse environment.

This role serves as an excellent starting point or continuation in the customer service, operations, or logistics planning fields. Ideal candidates will possess:

  • Exceptional interpersonal and communication skills with a customer-centric approach
  • Strong phone etiquette, particularly in busy settings
  • Keen attention to detail
  • Ability to handle multiple tasks and meet deadlines
  • Proficiency in computer literacy and Excel usage (intermediate Excel skills are advantageous)
  • Previous experience with Sales Force/Lightening is a plus

Internal and external candidates are welcome to apply for this opportunity. If this role interests you, feel free to submit your application.

For further details about this role, please reach out to Daniel O'Meara.



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