Reservations Agent

2 weeks ago

Canberra, ACT, Australia Crowne Plaza Hotels & Resorts Full time
First impressions count.

To get our guests' memorable experiences off to an unforgettable start, we're looking for a Reservations Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate guests needs to make our guests feel right at home before they arrive.


Every day is different, but you'll mostly be:

  • Maintaining accurate and concise records of Resrvations
  • Assisting with inquiries and bookings in a timely manner
  • Liase with key deparments to implemnet operations plans and meent revenue targets in line with department goals
  • Taking, managing, and receiving payments for guest bookings
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Being our guests' trusted contact helping with everything from bill issues to restaurant recommendations

What We need from you:

  • Communication skills guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
  • Your problemsolving skills will turn issues into opportunities so every guest leaves with great memories
  • Literate and techsavvy you'll need a good grasp of basic maths, computer skills and strong communication skills
  • Drive for results and excelling organisational skills to manage tight deadlines

What you can expect from us:

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today and let's #GoFurtherTogether.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world.

With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both.

We've thoughtfully designed our spaces to encourage, support and celebrate great connections.

We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience.

The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Lets Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.

Start your journey with us today.

  • Guest Service Agent

    2 weeks ago

    Canberra, ACT, Australia Mantra on MacArthur Full time

    Centrally located on the corner of Northbourne Avenue and MacArthur Avenue, Mantra MacArthur Hotel is Mantra's newest addition in the Canberra's tourism industry. With an exciting Food and Beverage concept called Podilato Restaurant & Bar, state of the art meeting facilities and smartly designed contemporary rooms, this is the meeting place for the business...

  • Guest Service Agent

    2 weeks ago

    Canberra, ACT, Australia BreakFree Capital Tower Full time

    BreakFree Capital Tower offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre lights...

  • Guest Service Agent

    2 weeks ago

    Canberra, ACT, Australia BreakFree Capital Tower Full time

    BreakFree Capital Tower offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre lights...

  • Guest Service Agent

    2 weeks ago

    Canberra, ACT, Australia Accor Apartments & Realty Full time

    Mantra on Northbourne, ideally situated just a block away from the heart of Canberra's CBD, offers a range of apartment-style hotel rooms and self-contained one and two-bedroom apartments, heated indoor pool, conferencing facilities and dining at Stock Kitchen & Bar for guests to enjoy. During your leisure time, immerse yourself in the abundance of offerings...

  • Assistant Manager

    2 weeks ago

    Canberra, ACT, Australia Accor Apartments & Realty Full time

    15 Edinburgh Ave, Acton ACT 2601, Australia Req #1540 Thursday, 2 May 2024 Located in the contemporary hub of New Acton, within walking distance of Lake Burley Griffin and many of Canberra's national attractions, you will findPeppers Gallery Canberra.This exquisite hotel has been faultlessly designed, providing guests with a glimpse into the city's past,...

  • Guest Service Agent

    2 weeks ago

    Canberra, ACT, Australia MERCURE Full time

    Company DescriptionMercure Canberra is one of the city's first established hotels, combining old-world charm with modern comforts. The hotel is located moments from the CBD, as well as the National Convention Centre and Australian War Memorial.Job Description:What you will be doing: Providing passionate, knowledgeable and friendly service to external &...

  • Guest Service Agent

    2 weeks ago

    Canberra, ACT, Australia AccorHotel Full time

    Company DescriptionWhy work for Accor?The position is based in Accor's flagship Canberra hotel, Novotel Canberra conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams.Job Description Key Responsibilities**- Manage arrivals and...

  • Qt Canberra

    2 weeks ago

    Canberra, ACT, Australia QT Full time

    Front Office | Listed 22 JuneQT Canberra - Guest Service AgentLocation ACTWork type Full timeBrand QTAbout the business Our passion is people. Designers, housekeepers and chefs, DJ's, engineers, porters, baristas and accountants. We're for the passionate. The progressive. We include. We nurture talent and promote internally. When you work here, you don't...

  • Night Audit

    2 weeks ago

    Canberra, ACT, Australia Breakfree Capital Tower Full time

    BreakFree Capital Tower offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre lights...

  • Emergency Medicine Registrars Canberra

    2 weeks ago

    Canberra, ACT, Australia Challis Recruitment Full time

    EMERGENCY MEDICINE REGISTRARS|CANBERRAOur client based in Canberra is currently seeking Emergency Medicine Registrars to join their team.FAST FACTS: Located in Australian Capital Territory 3 hours' drive from Sydney Base Annual Salary from $134,000 + superannuation ACEM Accredited for 24 months of Emergency Medicine Primary & High Schools located within a...

  • Lecturer

    2 weeks ago

    Canberra, ACT, Australia UNSW Australia Full time

    Why Your Role Matters : Join our dynamic team as an Associate Lecturer or Lecturer in Systems Engineering Based within the School of Systems and Computing (SYSCOM) and the Capability System Centre (CSC), you'll be at the forefront of developing and enhancing our digital systems engineering and mission engineering capabilities. Your role will involve...

  • Reservations Agent

    2 weeks ago

    Canberra, Australia Crowne Plaza Hotels & Resorts Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservations Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate guests needs to make our guests feel right at home before they arrive. Every day is different, but you’ll mostly be: -...

  • Buyers Agents

    1 month ago

    Canberra, Australia Justified Talent Pty Ltd Full time

    **Are you a Real Estate agent or Buyer's Agent? Is it time to make a change?** **Go from being invisible in a crowded sector, to instantly visible and credible!** Here's a fact. Nearly all successful professionals seek expert advice when making big decisions. And that includes buying property, especially. Because property purchasing is complicated, time...

  • Buyers Agents

    4 weeks ago

    Canberra, Australia Justified Talent Pty Ltd Full time

    **Are you a Real Estate agent or Buyer's Agent? Is it time to make a change?** **Go from being invisible in a crowded sector, to instantly visible and credible!** Here's a fact. Nearly all successful professionals seek expert advice when making big decisions. And that includes buying property, especially. Because property purchasing is complicated, time...

  • Reservations Agent Full Time

    2 weeks ago

    Canberra, Australia Crowne Plaza Hotels & Resorts Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservations Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate guests needs to make our guests feel right at home before they arrive. Every day is different, but you’ll mostly be: -...

  • Guest Service Agent

    3 weeks ago

    Canberra, Australia Mantra on MacArthur Full time

    Centrally located on the corner of Northbourne Avenue and MacArthur Avenue, **Mantra MacArthur Hotel** is Mantra’s newest addition in the Canberra's tourism industry. With an exciting Food and Beverage concept called Podilato Restaurant & Bar, state of the art meeting facilities and smartly designed contemporary rooms, this is the meeting place for the...

  • Guest Service Agent

    3 weeks ago

    Canberra, Australia Breakfree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Guest Service Agent

    4 weeks ago

    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Guest Service Agent

    4 weeks ago

    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Guest Service Agent

    3 weeks ago

    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Guest Service Agent

    3 weeks ago

    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Guest Service Agent

    6 days ago

    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Qt Canberra

    7 days ago

    Canberra, Australia QT Full time

    Front Office | Listed 22 June QT Canberra - Guest Service Agent Location - ACTWork type - Full timeBrand - QTAbout the business- Our passion is people. Designers, housekeepers and chefs, DJ’s, engineers, porters, baristas and accountants. We’re for the passionate. The progressive. We include. We nurture talent and promote internally. When you work...

  • Guest Service Agent

    2 weeks ago

    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Guest Service Agent

    2 weeks ago

    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Guest Service Agent

    10 hours ago

    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Customer Experience Agent/vehicle Detailer

    3 weeks ago

    Canberra, Australia SIXT Australia Full time

    **Company Description** At SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together. We're on a constant journey of improvement, delivering what...

  • Guest Service Agent

    1 month ago

    Canberra, Australia Accor Apartments & Realty Full time

    Mantra on Northbourne, ideally situated just a block away from the heart of Canberra's CBD, offers a range of apartment-style hotel rooms and self-contained one and two-bedroom apartments, heated indoor pool, conferencing facilities and dining at Stock Kitchen & Bar for guests to enjoy. During your leisure time, immerse yourself in the abundance of offerings...

  • Guest Service Agent

    3 weeks ago

    Canberra, Australia Accor Apartments & Realty Full time

    At the centre of Canberra, you will find BreakFree Capital Tower on the shores of Lake Burley Griffin. The property offers self-contained one and two bedroom apartments, and three bedroom penthouses, surrounded by landscaped parklands. On your days off, immerse yourself in the abundance of offerings that our nation’s capital has to offer. Explore iconic...

  • Guest Service Agent

    2 weeks ago

    Canberra, Australia Accor Apartments & Realty Full time

    Mantra on Northbourne, ideally situated just a block away from the heart of Canberra's CBD, offers a range of apartment-style hotel rooms and self-contained one and two-bedroom apartments, heated indoor pool, conferencing facilities and dining at Stock Kitchen & Bar for guests to enjoy. During your leisure time, immerse yourself in the abundance of offerings...

  • Qt Canberra

    3 weeks ago

    Canberra, Australia QT Full time

    Front Office | Listed 19 March QT Canberra - Guest Service Agent Location - ACTWork type - CasualBrand - QT- About EVT- When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel...