Vitality Product Lead

2 weeks ago

Melbourne, Victoria, Australia AIA Full time

BE THE DIFFERENCE
At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us.

Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.

And every one of our people has an important part role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity:


The Vitality Product Lead will be responsible for ensuring that the product offering, the partner integrations and on-boarding are executed in a manner that results in the overall product offering being considered best in market and the member journey as simple as possible with the least amount of impact on manual operations and generation of inbound queries.

This role is a 12-month Max Term contract engagement based in Melbourne.


By interfacing with many internal and external stakeholders, the Vitality Product Lead will define and document the business requirements that relate to the Australian Vitality projects and enhancements.

The focus of the solutions designed takes into account the member experience, the partner development work, customer experience management as well as the operational impacts.


  • Building strong relationships with key stakeholders across the business and communicates project status externally
  • Participating in discussions on potential opportunities where change/ additions to the core program are required and to provide input on all aspects that may need to be considered
  • Definition and documentation of Business Requirement Documents (BRD's, User Stories) and Change Requests which include digital, technical, operational and reporting requirements
  • Collaborating with the UX/UI designer to ensure the needs of the customer are being met
  • Conveying the shortterm and longterm vision and strategy for the Vitality product by feeding requirements to the delivery teams
  • Working closely with the various delivery partners (vendors on shore and offshore) to ensure effective communication and collaboration
  • Working with Vitality Partnership and Distribution team to help create relationships and formulate solutions with Partners
  • Managing the documentation of Standard Operating Procedures (SOP's) related to Vitality processes, to be used both internally and by partner organisations, making sure the solution reduces manual processing
  • Performing end to end testing of the features once they have been SIT and UAT tested, prior to release to members
To be successful in this position, you will have:

  • Relevant tertiary or equivalent qualification in a discipline such as Project Management, Engineering, Science, Business or Information Technology and/or demonstrated experience in the management support and analytics of projects within a large and complex environment using industry recognised project and program management methodologies.
  • Strong experience as a Business Analyst, preferably within an insurance or financial services business.
  • Experience in either indirect or direct people management eg: leading projects
  • Participating in projects where project team members are dispersed in various countries
  • Leading testing and documentation of test cases

Why choose AIA:

  • At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people
  • AIA Australia is part of the larger regional Asia AIA Group, which is the largest public listed life insurance company in the Asia-Pacific region
  • Access our training and development to build on your current skills
  • Career development through internal mobility opportunities
  • Work for a business helping millions of Australians and make a difference to someone's life everyday
  • Access additional leave days a year to recharge and refresh yourself
  • Enjoy wonderful Health and Wellbeing initiatives that support you
  • Work with supportive and inclusive working environment
  • Flexible working arrangement
At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians.

Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world's leading science-backed wellbeing programme - we've started a movement to make Australia the healthiest, best protected nation in the world.

As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives.

AIA is different. Are you?

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