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Operations Manager
2 weeks ago
What you'll be doing:
A utilities business based in Morwell are looking for an Operations Manager to join their team.
As the Operations Manager, this person will head up a contact centre of 44 staff (four direct reports, an 40 indirect reports.
This customer service team assists vulnerable customers with difficulties paying electricity bills. The incumbent will lead teams focused on Payment Difficulty, Hardship, Life Support, and Family Violence.
This role requires a knowledgeable, hands-on leadership approach to ensure customer experience delivery, operational efficiency, team leadership, and collaboration with internal stakeholders to enhance the overall effectiveness of the team.
Candidates will need to meet the following criteria:
- Proven success in thriving within highly regulated and specialised environments, specifically those catering to vulnerable customer needs.
- Hands-on experience in leading operational teams within a Contact Centre Environment
- In-depth knowledge of payment difficulty, hardship, life support, and family violence requirements, processes, and operational landscapes.
- Strong interpersonal skills, focusing on building and managing relationships with internal stakeholders.
- Understanding of the regulatory / legislative framework that governs the energy market
Benefits to you:
- Morwell location
- Permanent opportunity
- Hybrid working arrangement
At Mars, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
To apply:
If you are interested in this opportunity please apply via the link, or alternatively contact Sophie Roper on or
Please note that due to the number of applications only successful applicants will be contacted.
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