Client Advisor

1 week ago

Brisbane, Queensland, Australia Adecco Full time

As a Client Advocate and first point of contact for clients when they visit the clinic, a day in the life will be greeting and building rapport with clients, assisting them with bookings and consultations, managing all documentation and medical forms/claims, and ensuring every client visit is an enjoyable and valuable experience.


Client Details
Adecco is thrilled to partner with the largest independent, Australian-owned, National healthcare provider specialising in hearing.

Our client is renowned for working collaboratively with ENT Specialists, GPs, and other healthcare professionals to provide a full range of diagnostic assessments for adults and children.


A company that values and supports its employees, our client provides career progression opportunities to enable their team to grow, evolve, and find longevity.


Description
A dynamic and innovative opportunity has been presented for a Client Advocate specialising in Administration & Customer Care to join our client in Cleveland QLD

As an integral member of our team, your responsibilities will include but are not limited to the following:

  • The Client Advisor role provides overall support and coordination to clinics for all front desk requirements for audiologists, GP referrals and our valued patients.
  • Managing clinics administration, medical documentation, and Medicare requirements
  • Provide a high level of customer service at all times
  • Greeting and liaising with patients upon arriving at the clinic.
  • Book and confirm appointments with the online scheduling tool.
  • Maintain a high standard of compliance.
  • Manage the Client database to ensure accuracy.
  • Maintain a professional relationship with patients and ENT Specialists and a high standard of phone etiquette to manage a high volume of outgoing and incoming client service calls.

Profile
Your responsibilities will involve but are not limited to:

  • Exceptional Customer service: providing the highest quality service and assistance to all customers.
  • Diary Management: Ensuring optimum diary management with maximum appointment volume and mix of appointments to meet business and customer requirements.
  • Administration: Processing customer sales and funder claims and receiving payments for hearing aids and overcounter items.
  • Followup

Lead Generation:
Undertaking customer follow-up to book appointments and maintain diary productivity.

In return, our client offers

  • Attractive salary with great company benefits.
  • Comprehensive training, as well as career and learning development opportunities
  • A collaborative, supportive and downtoearth team and clinic environment.
  • A day off to celebrate your Birthday
  • Discounted Private Health Insurance and other benefits and products.
  • And much more

Job Offer

How to apply

Good Luck
CA Cleveland_

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