Implementation Team Lead

1 week ago

Sydney, New South Wales, Australia Access Full time

Sector:
Customer Success

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Expiry Date: 31 August 2023

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Job Ref: J9686

Implementation Team Lead

Join the Access Family and see how we make software ideas become a reality.

Our core value of 'Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow.

We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026.

What are we all about?
At Access, we love software and how technology never stays the same.

It's this passion that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more.


We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.


About you
You will be an experienced, results driven Implementations Manager, with strong people management skills.

You'll be able to build and maintain effective internal and external stakeholder relationships, to deliver customer value within agreed budgets and timeframes.


About the role:


The purpose of this role is to successfully implement payroll solutions that meet client requirements and support effective ongoing client relationships.

Furthermore, this role is also designed to maintain effective communications with clients in line with the Client Management strategies of The Access Group and maximize revenue opportunities.


This hybrid role can be based in Perth, Sydney or Melbourne.

Day to day you will:

  • Lead of a team of highly experienced consultants across our Payroll Portfolio.
  • Ensure that customers experience exceptional service levels by proactively reporting on progress and issues, and consulting with other internal departments to solve problems and provide seamless support.
  • Review and follow up allocated Customer Success & Support leads to ensure client receives resolution within required timeframes and maximise revenue opportunities,
  • Achievement of team utilisation and quota targets.
  • Maintain regular client communication and support customer success strategies.
  • Ensure team achieve and maintain the required level of skills and competencies to perform the role, including product knowledge and legislative changes.
  • Active promotion of the services and software solutions offered by The Access Group.
  • Other duties as required from time to time.

Your skills and experience may include:

  • Results oriented, deadline driven and highly organised.
  • Experience working with Payroll, Awards, Agreements and Fair work Payroll Standards
  • Ability to engage with customers and understand their requirements.
  • Software Implementation and Consulting experience.
  • Ability to influence a wide number of senior stakeholders both within region and globally.
  • A high degree of selfawareness and judgement and an ability to take a personal stand on issues, when required.
  • A strong communicator, both in written and spoken communications.

What does Access offer you?


We are a growing software company, and we deliver on what we say we do We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.


On top of a competitive salary, our wellbeing days taking you to 25 days leave a year (rules apply) and a health contribution you'll also be able to choose from a range of benefits to suit you.

We pride ourselves on being an organisation that gives back so you'll also have 3 charity days you can take to support something that matters to you.

At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves.

So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you.

You might just be whom we are looking for.

We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun

What's holding you back? Come and be part of our Amazing Access Family

Love Work. Love Life. Be You.

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