Post-Placement Support Consultant

2 weeks ago

Brisbane, Queensland, Australia CoAct Australia Full time

Posted: 27/05/2024

Closing Date: 27/06/2024

Job Type: Permanent - Part Time

Location: Brisbane

Job Category: Community Services and Development

In this dynamic role you'll innovate interventions and collaborate with customers and employers to implement effective solutions in the workplace. Your expertise in people-centered case management principles, including barrier management, will drive success and impactful outcomes.

It's an onsite role, requiring either full-time hours for 3 days or part-time hours, with flexibility in scheduling.

CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.

Job Description

About the role...

As Workforce Partner you will be focused on providing ongoing support to customers and employers within the Disability Employment Services (DES) program to ensure sustainable employment and outcomes are realised.

Your key responsibilities include, but are not limited to:

  • Build and maintain effective customer and employer relationships
  • Gain understanding of the role requirements and assess customer fit and training needs
  • Work with customer and employer to ensure smooth transition into the workplace
  • Maintain regular contact and provide on-going support with customers and employers
  • Deliver effective and timely communication and post placement care to both employers and customers
  • Record all actions within the required timeframes, ensuring all schedules are maintained regularly with documentary evidence
Desired Skills and Experience

Key Personal Attributes

  • Analytical approach to job requirements
  • Strong problem-solving skills, implementing innovative workplace interventions
  • Demonstrated ability to prioritize tasks, multitask, and use initiative
  • Knowledge of Disability Employment Services (DES) contract guidelines
  • Excellent oral and written communication skills, adaptable to diverse audiences
  • Resilient and composed in challenging situations, maintaining a positive attitude
  • Exceptional relationship-building skills, particularly with employers

Experience & Qualifications

  • Experience in creating customized employment opportunities and diversity programs
  • Proficient in exploring job carving and job sharing
  • Track record in job seeker service delivery and mentoring
  • Skilled in negotiating with organizational leaders

Why CoAct?

  • Flexible working arrangements
  • Competitive Salary packaging (save on tax)
  • Mobile, health and wellbeing allowance
  • Additional wellbeing leave (on top of your annual and personal leave)
  • Employer of Choice in The Australian Business Awards 2021

Your Next Steps

Thank you for your interest in this opportunity with CoAct. To apply, we kindly request that you submit your resume and cover letter via the "Apply Now" button.

At CoAct, diversity and inclusivity are core values. We believe in equal opportunities for all and welcome qualified applicants from diverse backgrounds, including race, religion, gender identity, sexual orientation, disability, and age.

If you have any questions about the position or the application process, please do not hesitate to contact our Recruitment Specialist, Suelen, at

All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.

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