Intake Coordinator

1 week ago

Perth Eastern Suburbs, Australia DISTRICT 360 SUPPORTS Full time
District 360 is dedicated to empowering individuals with disabilities, striving to enrich their lives. We are actively seeking a compassionate and devoted Intake Coordinator to join our vibrant team.

This pivotal role entails being the initial point of contact for our clients, playing a crucial part in guiding them through the service intake process and ensuring they receive the necessary support.


Responsibilities:

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Initial Client Assessment: Conduct comprehensive assessments of potential clients' needs and eligibility for services.
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Information and Referral: Provide accurate and up-to-date information about available services, and refer clients to appropriate resources and programs.
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Documentation and Record Keeping: Maintain detailed records of interactions, assessments, and referrals to ensure continuity of care and compliance with policies.
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Coordination with Service Providers: Work closely with therapists, social workers, and other professionals to coordinate services and develop personalized care plans.
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Client Follow-up: Regularly follow up with clients to assess their satisfaction with services and make adjustments as necessary.
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Advocacy and Support: Advocate on behalf of clients to ensure they receive the services and support they are entitled to.
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Community Outreach: Engage in outreach activities to raise awareness about the organization and identify individuals who could benefit from our services.

Qualifications and Skills
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Education: Bachelor's degree in Social Work, Psychology, Rehabilitation, Special Education, or related field preferred.
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Experience: At least two years of experience in social services, disability services, or a similar role.
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Communication Skills: Exceptional interpersonal and communication skills, with the ability to effectively communicate with clients, families, and service providers.
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Organizational Skills: Strong organizational and time management skills, with the ability to manage multiple tasks and prioritize effectively.
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Empathy and Sensitivity: Demonstrated empathy and sensitivity towards the needs and concerns of individuals with disabilities.
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Problem-Solving Skills: Ability to analyze situations, identify challenges, and develop practical solutions.
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Knowledge of Disabilities: A solid understanding of various disabilities and the challenges they present is essential.
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Computer Literacy: Proficiency in using computer systems, databases, and office software to maintain records and manage information.
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Flexibility: Willingness to adapt to changing circumstances and client needs, including availability for occasional evening or weekend work.
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Teamwork: Ability to work collaboratively in a multidisciplinary team environment.
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Certifications: Relevant certifications or training in disability services are a plus.

Intake Coordinator

  • NDIS Registered Company


District 360, NDIS registered company is currently seeking a dedicated and compassionate Intake Coordinator to join our dynamic team at a leading disability services company.

This crucial role is at the forefront of our participant interaction, playing a vital part in ensuring that individuals with disabilities receive the care and support they need to live fulfilling lives.


Key Responsibilities:
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Referrals: Act as the first point of contact for referrals from various sources, ensuring a smooth and efficient process for potential clients to access our services.
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New Client Intakes: Conduct comprehensive intake assessments for new participants to understand their needs, preferences, and goals. This involves coordinating with other team members and external partners to facilitate service provision.
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Existing Client SA Renewals: Manage the service agreement renewal process for existing clients, ensuring continuity of care and addressing any changes in service requirements.
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Annual Client Feedback: Implement and oversee annual feedback mechanisms from participants to gauge satisfaction with services and identify areas for improvement.
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Business Development: Contribute to the growth and development of the business by identifying opportunities for service expansion and enhancement based on participant needs and market trends.

Qualifications and Skills:
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Sales Experience: Proven track record in sales or similar roles, demonstrating the ability to promote services effectively and achieve targets.
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Customer Service: Excellent customer service skills are essential, with the ability to communicate empathetically and effectively with clients, their families, and caregivers.
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KPI Driven: Must be results-oriented with a strong focus on meeting or exceeding set key performance indicators related to client intake and service provision.
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Team Collaboration: Ability to work collaboratively in a team environment, contributing to positive outcomes for participants and the organisation.
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