Service Controller

2 weeks ago

Sydney, New South Wales, Australia Rentokil Initial Full time

Rentokil has multiple positions for the role of Service Controller / Planner with strong administrative and communication skills to join our Ambius team in Sydney on a full-time basis.

At Rentokil Initial, we are proud to be the global expert in pest control, hygiene and indoor plant care. What sets us apart is our people.

We are a friendly and supportive team driven by a passion to help protect people, enhance lives, and preserve our planet, every day.


The core responsibilities in this role include:

  • Organisation and scheduling of regular field service activities in Team
  • Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
  • Organise installations and jobs for completion within divisional time frames and expectations
  • Respond to customer enquiries/complaints on service and where required as well as arrange necessary nonroutine service calls
  • Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System
  • Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
  • Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
  • Maintain reporting spreadsheets within timeframes
  • Excellent phone etiquette
  • Strong written and verbal communication skills
  • Strong computer skills
  • Ability to give clear instructions
  • Strong collaboration skills
  • Strong time management skills
  • Previous experience in a similar role, or fastpaced office environment
As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.
If the idea of working in a highly collaborative, friendly, yet busy, and hardworking team organization that is on a growth trajectory sounds like you, please get in touch
Employees Testimonial
- "The team culture is inclusive, family-oriented and feels like a small business even though it is global"
Lisa Craker
"I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day."
Matt Jones
"The onboarding and training I've received has been amazing." At Rentokil Initial, there's a real focus on teamwork, collaboration, support and communication."
Renay Fagan

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