Trauma Counsellor
2 weeks ago
TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all.
As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Provide clinical excellence in the delivery of critical incident support, including psychological first aid and psycho-education to impacted customers & clientsFunction Specific Accountabilities
- Provide an outstanding standard of customer service to every stakeholder interaction with being empathetic, proactive and committed to delivering on promise.
- Take ownership of day to day clinical case management, including escalations whilst complying with policy and procedure requirements.
- Work collaboratively with all members of the team, and contribute to the supportive and highperformance environment.
- Application of clinical knowledge and experience to the clinical case management process in accordance with policy and procedure requirements and relevant association or registering body.
- Provide support to the Clinical Manager as directed for clinical escalations, complaints management and team leadership
- Accuracy and attention to detail, in relation to case management and clinical expertise
- Team collaboration
- Continuous improvement of processes and procedures and clinical best practice
- Adhere and comply to all company policies
- Proficient use of systems
- Application of clinical knowledge and experience to the clinical case management process in accordance with policy and procedure requirements.
- Provide exceptional customer service to internal and external stakeholders within company guidelines
- Adhere to SLA's and regulatory obligations
- Ensure that all confidential information is handled in accordance with Company protocols and procedures.
- Ensure all contact and interaction is of the highest standard (written/phone/face to face)
- Communicate clearly and appropriately to all stakeholders
- Minimum 3 years' experience after Bachelor's degree in Psychologist, Counsellor or Social Worker
- Full registration as a psychologist
- Possess a good level of EAP Industry knowledge and clinical / wellbeing services with a general understanding of the major cost and revenue drivers and how they impact of our business
- Possess the ability to deal with clients and providers at all levels and translate client needs into high level professional operational service delivery
- Have well developed interpersonal skills with an ability to present and interact and influence at all levels
- Competent with IT systems this role requires you to use multiple screens and programs.
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