CC Engineer

2 weeks ago


Sydney, New South Wales, Australia Optus Full time

About the Job:

We are thrilled to introduce you to Optus, a company driven by optimism, exceptional customer focus, and a stellar team of individuals. Optus prides itself on being a challenger brand with a relentless spirit for innovation and progress. Now, let's dive into what we have in store for you...

Your Responsibilities:

- Develop and implement solutions in collaboration with various teams within Optus and external vendors for complex projects.

- Work on technical solutions for contact centers utilizing platforms like NICE CXone, Cisco Webex CC, Genesys Cloud CX, and more.

- Engage in business requirement gathering, documentation, call flow design, and scripting.

- Possess experience in Web Services or API development.

- Must hold Australian citizenship and be eligible for Federal Government security clearance.

Benefits at Optus:

  • 3 days in the office, 2 days remote with flexible hours
  • Inclusive paid parental leave for up to 14 weeks
  • Access to online learning resources and support through OptusU
  • Participation in various employee-led volunteer groups
  • Campus amenities such as restaurants, gym, and post office
  • Convenient travel options to Sydney Campus

If you're curious about our culture, follow #OptusLife on LinkedIn to get a glimpse behind the scenes. At Optus, we believe in the strength of diversity and strive to foster an inclusive environment for all. We encourage individuals from various backgrounds to apply and ensure an equal opportunity employment process. Visit our website for more information on Diversity, Inclusion & Belonging at Optus.


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