Client Service

3 weeks ago

Sydney, New South Wales, Australia SB Recruitment Full time

Salary:

Contract Type:

  • Full Time
-
Location:

  • Sydney
  • NSW
-
Industry:

  • Banking & Finance
-
Contact Name:

  • Jenny Quigley
-
Contact Phone:

-
Date Published:

  • 17Apr2024
-
The Company.

SB Recruitment is working in conjunction with Vestone Capital to source a Manager of Client Services and Collections to join their organisation to guide the team through this exciting period of growth.


Vestone Capital (previously Macquarie Equipment Rentals) is the result of a joint venture between Macquarie Group & Mitsubishi HC Capital.

With a strong reputation spanning over 25 years, Vestone Capital, is known for providing tailored solutions to customers requiring funding for commercial assets.

Vestone Capital work with customers across multiple industries ranging from education, government, professional services, healthcare to manufacturing and many more.


Benefits:

  • Part of a wellestablished, reputable brand.
  • Competitive salary, bonus, and income protection.
  • Options for novated car leasing.
  • Reward and recognition programs.
  • Flexible, hybrid working model.
  • Additional annual leave days.
  • Extended paid parental leave.
  • Support for education and studies.
  • Comprehensive health and wellness programs.
  • Inclusive and diverse workplace culture.
  • Social and engaging work environment.

The Job.
Reporting directly to the COO, you will be responsible for providing leadership and direction to a team of six staff members across Collections and Customer Service including:

  • Managing a team of customer service & collection team members dedicated to providing support to Brokers and Introducers and a vast range of business customers (SME's through to large Government Departments).
  • Oversee daily and weekly workflow for staff members ranging from collection activities through to processing end of lease agreements.
  • Support, guide and coach team members to enhance their skills to provide an exceptional customer experience.
  • Drive the delivery of set KPI's and SLA's.
  • Handle escalations and propose effective solutions that work for both the customer and the business.
  • Effectively and efficiently resolve any complaints or disputes.
  • Manage the arrears from early stage to loss recovery.
  • Establishing and distributing various reports for management and external parties.
  • Liaising with various internal and external stakeholders to resolve escalated queries and provide customers with proposed solutions.
  • Review processes and procedures for the department and implement efficiencies where required.
  • Support the COO with a variety of project transformation initiatives.

You.
To be successful with this opportunity, you must have experience in the following areas and possess the below personal qualities:

  • Degree qualified in Business, Economics, Accounting or a related degree is highly regarded.
  • Ideally you will have 3 years' experience working in the commercial finance space.
  • Proven track record leading and guiding a successful team within financial services.
  • Passionate and approachable people leader.
  • Demonstrated commitment to quality along with a desire to provide exceptional
  • Strong problemsolving skills coupled with the ability to implement processes & procedures to eliminate future risk.

How to apply.

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