Sales and Service Consultant

1 week ago

Adelaide Region SA, Australia IAG New Zealand Full time

The Role


As a Customer Care Consultant, you will provide an exceptional customer experience and maximise sales and retention opportunities by identifying customer needs.

In addition, you will live our purpose by providing certainty to every customer by being there for them when they need us.

These roles are based in Adelaide CBD.

Start date:
 Rotational roster: 7.30am - 7.30pm, Monday to Friday. Full time Permanent Role.

Training:
In office training will begin from the start date. Starting from 9.00am - 5.00pm, Monday to Friday.

We do require your commitment to the full-time in office training and working on a hybrid model approach after completion of training, with the requirement to attend the office 1 day per week.


Key Responsibilities

  • Provide quality customer service on inbound customer enquiries
  • Update customer policies as per their requests, utilising multiple systems
  • Provide customers with quotations and new insurance policies aligned to their needs
  • Ensure availability to manage telephone and other customer enquiries at scheduled times
  • Support achievements of the team and IAG's objectives by demonstrating IAG's core behaviours

Skills & Experience

  • High level of tech savvy ability. Must be confident in using multiple different screens, systems, and platforms simultaneously
  • Demonstrated passion for customer service
  • Ability to work collaboratively within a team environment as well as unsupervised
  • Adhere to multiple underwriting guidelines, processes, and procedures
  • Solid organisational and time management skills
  • Demonstrated ability to think outside of the box
  • Results driven
  • Flexibility and Resilience

About Us
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity, and collaboration.

We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes.

We put heart into everything we do which guides us to create amazing things for our customers, our people, and our communities.


As the largest general insurance group in Australia and New Zealand, we own some of the region's most trusted brands, including CGU, NRMA Insurance, SGIO, SGIC and WFI.

We are ready for anything.

Ready for anything? Let's talk.
Start your career journey with us

Applications close on 3rd of February 2023.
IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. IAG offers a competitive annual salary with the addition of a bonus and incentive structure over 12 months. The successful applicant will have a performance review after 6 months with potential for salary increases.


Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

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