Junior IT Technician

2 weeks ago

Sydney, New South Wales, Australia Rackspace Full time

Requirements:

  • Previous experience in a customer serviceoriented position.
  • Previous experience in an IT related position such as technical support, computer technician or similar is desirable.
  • Any knowledge of systems, networks and troubleshooting is ideal.
  • Completion of any IT related studies is desirable.
  • Must be able to prioritize work in a fast paced, high pressure environment.
  • Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette.
  • Must be able to lift servers and various other hardware (up to 20kgs) without assistance.
  • Must have reliable transportation. Willing to occasionally travel to other DC's within Sydney as required.
  • Must be able to work shift work covering a 24x7x365 roster, including public holidays and weekends.

Success in the role requires the following personal qualities:

  • Effective Communicator
  • Self-Starter
  • Team Player
  • Welcomes Feedback
  • Ability to Identify Problems

Job responsibilities:

  • Utilize custom monitoring software and internal ticketing system to provide customer support.
  • Identify and troubleshoot simple hardware failures on servers, including the replacement of failed hardware components.
  • Troubleshoot Operating system storage issues including file system, disk management and RAID technologies.
  • Support Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
  • Simple operating systems administration to include troubleshooting of login, password and connectivity issues.
  • Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers.
  • Complete troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, loadbalancers and security appliances.
  • Complete troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays.
  • Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required.
  • Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling.
  • Provide technical communication relating to customer configurations in a concise, professional manner.
  • Adhere to company security policies and procedures, including health and safety and local governing requirements as directed.
  • Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers.
LI-MT1

About Rackspace Technology
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