Operations Associate – Permanent

2 weeks ago

Melbourne, Victoria, Australia Heartland Bank Full time

Hi I'm Shaun, Operations Manager - Reverse Mortgages at Heartland Bank Australia, we're looking for an Operations Associate to join our team, based in Melbourne, Australia. There are two positions available - a permanent and an 8 month fixed term contract.

Is this your next role?

You'll be responsible for completing operational tasks which support the growth of the business, including fulfilment, customer service and administration. You'll also assist in ensuring the Operations team meets required service levels. You'll also play an important role in reporting and data analysis when required and contribute to the Operations team in product related and process improvement work. You'll also assist in documenting procedures, assist in training and working with both internal and external stakeholders.

Does this sound like you?

You're accurate in your work and detail focussed. With loads of initiative, you're a great communicator who's able to work independently and in a team. Deadlines don't phase you and your accuracy remains consistent when the heat comes on. Happy to flex, you work at a fast pace.

You'll have:

Experience in retail banking or office administration is preferable Confident and professional verbal and written communication skills Excellent time management skills Willingness to take ownership and deliver Ability to document process and work towards improving Ability to work with others and in a team environment

A bit about us and what we do
At Heartland Bank, we focus on providing Australians with specialist banking products that are the best or only of their kind. We do this digitally so our customers can spend more time on the things that matter most - instead of waiting in a queue to speak with someone at a bank.

We're well-established in Australia and have been serving Australians since 1971. Through Heartland Finance, we're the leading provider of reverse mortgages, and through StockCo, we're a leading provider of specialist livestock finance. We're part of the Heartland group of companies which has more than 145 years of experience in financial services. Heartland is listed on the New Zealand and Australian stock exchanges (NZX/ASX: HGH)

Can you see yourself here?
 Our values define who we are. We're innovative and always evolving. We work together as one team and have big ambition. We offer real opportunities for learning and career development. You can also get involved in driving change through our internal groups, including our rainbow committee, Growing Families, wellbeing and sustainability groups.

Our perks include flexible working, breakfast supplies, weekly team social activities, flu vaccinations and more.

Diversity & inclusion
At Heartland, we're proud to celebrate the many characteristics that make us different. We're committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers.

We're an equal opportunity employer and we strongly encourage everyone to apply. Let us know if you need support throughout the application or interview process including a sign language interpreter or speech-to-text reporter. Feel free to share your pronouns in your application.

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