Relationship Sales Assistant

2 weeks ago

Brisbane, Queensland, Australia Bankwest Full time
Who are we?


As part of the broader Home Buying team, Third Party Banking is a dedicated sales and service support channel for the mortgage business placed with CommBank, via mortgage brokers.

This team is a focused sales force with intensive calling programs, designed to ensure that CommBank product is front of mind when brokers are dealing with existing and prospective clients.

Do work that matters


Reporting directly to the State Manager, Third Party Banking, you'll provide extended service to large volume brokers, assisting the relationship manager team to allow daily sales activity in the broker market.


More specifically, you will:

  • Maintain the relationship manager/broker database
  • Support the Third Party Banking channel by providing hands on service to our brokers, customers, solicitors and management
  • Monitor service delivery by CommBank to the Third Party delivery channel and escalate issues on a timely basis
  • Ensure customer retention risks are identified and proactively resolved
  • Take ownership of customer needs and identify appropriate service and product solutions
  • Provide a consistently positive service experience for all matters escalated via the Third Party Banking sales teams

We're interested in hearing from people who have:

  • A passion for delivering fantastic customer service
  • Sound knowledge of lending principles (products, policies and systems)
  • Knowledge of CommBank's loan processing (mortgage services) and credit business, including processes (desirable)
  • Excellent interpersonal, verbal and written communication skills
  • The ability to build and maintain effective working relationships within the business
  • A proven ability to meet business objectives and targets, with the capacity to work in a busy, commercial and competitive environment
Sidekick

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Advertising End Date: 30/05/2023

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