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Kitchen Training Facilitator
3 months ago
Job no: 520249
Work type:
Salaried
Location:
Perth
Categories:
Human resources
As a Kitchen Training Facilitator with Australian Venue Co., you will provide day-to-day leadership and training to both venue and head office teams.
At AVC we strive to be a world leader in hospitality innovation by creating exceptional customer experiences at every turn.
The desire to be ahead of the pack brings endless opportunities to develop skills as part of a tight-knit team.
We are data-driven, innovative, and foster an environment of testing and learning, we are seeking a training facilitator able to spearhead the development of our future leaders.
Primary Activities:
- Deliver a variety of operational training to AVC employees, covering company policies, procedures, hospitality skills, customer service, leadership, and soft skills.
- Provide ongoing support and guidance to AVC employees and management in navigating company training plans and schedules.
- Seek feedback, reflect, and contribute to the development of training materials and continuous improvement of the Training Team's delivery.
- Collaborate with contracted RTO's training support teams and the AVC training manager to ensure exceptional service and customer experiences at our venues.
- Deliver both accredited and nonaccredited training, maintaining the highest possible standard.
- Conduct online assessments, support students, and venue teams directly.
- Assist with online training, mark assessments, and provide feedback to students/respond to student queries.
- Support teams with operational training standards as needed.
- Coordinate industrybased workshops and/or demonstrations in collaboration with the Kitchen Training event planner.
- Identify talent and guide venue teams in offering career progression and strategic succession planning.
- Develop succession training plans with venues to support the career growth of both traditional and nontraditional employees.
- Create a safe and engaging training environment that encourages nontraditional groups to consider career paths in our venues.
Attributes and Qualifications:
- Proven experience or qualifications in training and assessment advantageous.
- Extensive experience within the hospitality industry, particularly in leadership and kitchen roles.
- Proven experience in high turnover customer service environments.
- Demonstrated experience in business development and strategic hospitality management.
- Strong team and leadership skills.
- Confidence and experience in public speaking.
- Excellent interpersonal and communication skills.
- Ability to learn and adapt to changes effectively.
- Positive attitude towards workplace culture and the organization.
Hours of Work:
Negotiated to ensure adequate customer service to Group RTO's customers and training staff.
Includes 1 x Saturday per month and 1-2 late afternoon/early evening shifts per week.
If you are passionate about hospitality, have a knack for training and development, and are eager to make a significant impact on our teams, we'd love to hear from you
Join us at Australian Venue Co. and be a part of a dynamic team dedicated to excellence in hospitality
Advertised: 28 May 2024 W. Australia Standard Time
Applications close: 18 Jun 2024 W. Australia Standard Time
