General Manager

2 weeks ago

Sydney, New South Wales, Australia DP World Full time
Full Time permanent role based in our Terminal Head Office in Port Botany

  • Attractive remuneration package
  • Supportive Leadership

About the business


DP World is the leading provider of worldwide smart end-to-end supply chain logistics, enabling the flow of trade across the globe.

Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

We deliver these services through an interconnected global network of more than 300 business units in 76 countries across six continents, with a significant presence both in high-growth and mature markets.


In Australia, we are one of the largest container terminal and logistic park operators, with over 1800 employees nationally in Brisbane, Sydney, Melbourne, and Fremantle.

Our People are committed to delivering efficient and innovative trade, solutions through sustainable and responsible practices.

We strive to continue to grow our workplace with people who are passionate about safety, delivering results, are adaptable and bring a diverse set of ideas and experiences to our organisation.


About the role


DP World Australia has a exciting opportunity for a experienced and enthusiastic professional to join our commercial team in a senior role.

Reporting the CCO - Ports & Terminals, the GM - Customer Centre is responsible for the management and effective operations of the DP World Customer Centre.

Including the ability to provide a senior client entry point for operational issues and problems and to provide customers an entry point for any container damage claims against DP World Australia.


Key Responsibilities

  • Responsible for the central planning service for both the terminals and external customers
  • Coordinate scheduling of all ships and allocation of berths in conjunction with shipping lines and terminals, taking in to account length, depth, equipment, handling capacity and service facilities.
  • Negotiate with shipping lines and terminals so that Port is used as effectively as possible whilst ensuring customer delivery as per the contract
  • Effectively collate and process any claims against DP World for container damage.
  • Provide statistics and feedback to management of operational productivity of berths.
  • Review and report effectiveness of terminals to corporate level.
  • Ongoing evaluation of congestion and costs
  • Responsible for receiving and dealing with terminal errors and ensuring ongoing customer satisfaction
  • Ongoing monitoring of increasing demand, time to move equipment through enhancements of machinery and resources.
  • Port throughput capability, given assets and resources

Experience, Skills & Qualifications
To be successful in the role you will have a background in the shipping and container terminals industry. You will be a skilled influencer and stakeholder manager who has a passion for achieving business outcomes.

You thrive on working in a fast-paced environment and will bring strong leadership skills in addition to a structured, organised, analytical approach to how you operate.

To achieve success in this role, you will have following skills & experience:

  • Appropriate degree or significant industry experience (10 years +)
  • Minimum of 10 years' experience in the shipping and container terminals industry.
  • Detailed understanding of shipping industry and container terminals industry.
  • Excellent communication (verbal and written) skills.
  • Ability to deal with people at varying levels.
  • Intuitive negotiator.
  • Empathetic.
  • Assertive whilst remaining strongly customer focused.
  • Advanced accounting and statistics skills.
  • Proficient computer skills.

Remuneration and Benefits
At DP World, we understand that our greatest resource is our people. We provide long term career options where we recognise the importance of flexibility and a healthy work-life balance.

This includes a range of benefits including parental leave for primary and secondary carers, support for education and career development, with a competitive remuneration package and performance-based bonus scheme.


Supporting equality
We are an equal opportunity employer.

We employ and promote based on role requirements, and we select people to roles based on their qualifications, skills, experience and fit with DP World Australia's culture and values.

We strongly encourage persons from non-traditional backgrounds to apply.

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