Group Reservations Coordinator

1 week ago


Sydney, New South Wales, Australia AccorHotels Full time
Company Description

Live the French Way. Discover Sofitel Sydney Darling Harbour

Why not look through a French lens each day? At Sofitel Sydney Darling Harbour our tagline is #livethefrenchway.

Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible.

Sofitel Sydney Darling Harbour is an award winning modern luxury hotel featuring 590 rooms and suites that add luxurious joie de vivre to the Harbour shore.

Blending stylish French aesthetics with contemporary design and breathtaking views of the skyline, with award winning bars, a restaurant and an executive club lounge, Sofitel Sydney Darling Harbour sets the tone for modern luxury and exceptional experience.


Job Description:

The Role:


As a Groups Reservations Sales Agent you are dedicated to providing a luxurious experience for our guests and group agencies with every interaction.


The responsibilities of this role include:

  • Assisting Groups Manager with the groups management from confirmation to check in, including proactive follow up, rooming lists, VIP management, deposit schedules and final invoicing
  • Utilising the hotel PMS to accurately process and input all reservations types within the same working day.
  • Attending to clients' and guests' requests quickly and efficiently, constantly striving to provide total customer satisfaction guest experience in accordance with the Sofitel Brand Standards.
  • Maintaining a thorough knowledge of and actively selling all hotel facilities and promotions

What We are Looking For:
If this role interests you and you can demonstrate that you have:

  • Experience in a group or reservations agent role with strong Opera PMS efficiency
  • Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
  • A Team player attitude with high level of initiative & the ability to work autonomously
  • Excellent written and verbal communication skills
  • Exceptional organisational & time management skills
  • A professional appearance that will reflect our brand well
Additional Information

What We Offer:

  • Work your way flexible working arrangements
  • Access to Ambassador Concierge
  • Industry benefits worldwide
  • Paid day off in your birthday month
  • Discounted Barista made coffee daily


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