Aps4 Revenue Management Support Officer

1 week ago

Canberra, ACT, Australia Chandler Macleod Full time

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies.

For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.


Our Federal Government client is seeking to engage an APS4 Revenue Management Support Officer on a contract for 2 x 6 months, from commencement.


Position Overview

Duties & Responsibilities:

  • Complete activities as directed in support of the Department's schedule of fees and charges and cost recovery model.
  • Support team leaders with preparation and issuance of annual charge invoices.
  • Complete payment receipt management activities as directed including assisting with receipting payments on a daily basis.
  • Complete account management activities as directed including a range of financial processing functions such as preparing account credits and refunds.
  • Complete debt management activities as directed including recording requests for payment by instalment plans and supporting team leaders to prepare to issue cancellations for nonpayment of annual charges.
  • Triage and respond to, standard and less complex internal and external stakeholder enquiries and identify issues for escalation.
  • Investigate, resolve and respond to standard and less complex internal and external stakeholder enquiries and identify issues for escalation to team leaders.
  • Issue monthly statements of account and complete systembased reconciliations.
  • Contribute towards identifying and implementing business process and system improvements.
  • Provide surge support during peak periods of workload in both the labour hire and revenue management streams.
  • Actively develop effective relationships with internal and external stakeholders.
  • Contribute towards regular review of standard operating procedures to maintain relevance, efficiency and accuracy.
  • Provide regular and relevant contributions to team meetings, section goals and broader organisational objectives by undertaking extracurricular projects and tasks as required.

Mandatory requirements:

  • Demonstrated experience in a financial operations team, such as Accounts receivable or Accounts Payable function
  • Demonstrated customer service experience and commitment to providing highlevel responsive and professional support.
  • Strong analytical and problem resolution skills

Desirable:

  • Experience in, and working knowledge of, Government's financial management framework including debt management

Eligibility Requirements:

  • Australian Citizenship is essential (this is a Department requirement)

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