Communications Manager

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Zendesk is seeking a skilled and experienced individual to join our Global Communications team in Sydney, Australia. As a key member of our APAC-based public relations team, you will contribute significantly to the development and implementation of PR plans and initiatives aimed at achieving consistent results. You will report directly to the Director of APAC Communications and collaborate closely with our public relations, analyst relations, and internal communications teams.

At Zendesk, we highly value the development of strong relationships and a collaborative environment. As the Communications Manager, you will have the chance to quickly build rapport with individuals from various levels and functions throughout the organization. It will be essential for you to showcase your exceptional storytelling skills and stay informed about emerging trends in the technology industry. By doing so, you will effectively communicate Zendesk's mission and solidify our position as a prominent company in the customer experience sector.

What you'll do every day:

• Contribute to the development and execution of public relations plans, collaborating with our global Communications team.
• Support the development of thought leadership topics and stories that establish Zendesk's industry leadership.
• Prepare spokespeople for media interviews and speaking engagements, including executives and senior leadership.
• Coordinate media relations for global announcements and integrated campaigns, shaping newsworthy content.
• Build and maintain relationships with relevant media and industry partners.
• Develop and edit public relations materials such as statements, press releases, and presentations.
• Contribute to our company Newsroom, sourcing and editing stories to ensure it becomes a go-to source for up-to-date company news.
• Research and monitor technology and customer experience trends to inform public relations plans.

What you'll bring to the role:

• Minimum 6+ years of PR or communications experience in a global technology/SaaS company or highly regarded PR agency
• Excellent communication skills, both written and spoken, with exceptional storytelling abilities
• Strong understanding of media and influencers in the general business and technology sector
• Experience contributing to an online company newsroom, including sourcing and editing content
• Ability to collaborate effectively with cross-functional teams and incorporate input from all levels
• Thrives in a fast-paced environment and demonstrates self-motivation, accountability, and autonomy
• Desire to contribute to a high-performance team and company culture

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

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Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

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