![Bank Australia](https://media.trabajo.org/img/noimg.jpg)
Contact Centre Consultant
1 week ago
Closing Date: 03/07/2024
Job Type:
Permanent - Full Time
Location:
Head Office - Collingwood
Job Category:
Banking and Financial Services
Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.
We are currently seeking for highly motivated and friendly individuals to join our Contact Centre Team based in our new, state-of-the-art Collingwood Head Office.
As a Contact Centre Consultant, you will be the first point of contact for our customers, taking inbound enquiries and performing transactions, providing exceptional customer service.
An overview of the role:
- Inbound customer service role
- Work a rotating roster between 8am 8pm Monday to Friday, and 9am 2pm Saturdays. Availability during these hours is required
- Permanent fulltime
- Healthy work/life balance we have hybrid working arrangements available
This role will enable you to learn and develop within a values based organisation, while gaining valuable knowledge and experience in the banking and financial services industry.
Why join us
- We have big plans to become Australia's most trusted bank and a leading purposedriven business.
- As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We are the first bank in the world to care for a conservation reserve where we work with key partner organisations to protect threatened species and involve staff in conservation.
What you will be doing
- Manage customer queries in accordance with the bank's policies and procedures in a timely, professional and efficient manner
- Provide exceptional service to customers, often being a first point of contact for queries
- Identify opportunities to assist customers with the bank's range of products and services
- Contribute to the development and continuous improvement of our customers' experience
- Conduct outbound calls to customers to follow up enquiries and welcome new customers to the bank.
What you will bring
- A solid track record of exceptional customer service
- Confidence in building strong relationships with customers
- Welldeveloped written, verbal and interpersonal skills
- The ability to determine priorities and follow processes
- Proven ability to work effectively under pressure, multitask and problem solve
- Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.
-
Contact Centre Consultant
1 week ago
Collingwood, Victoria, Australia Bank Australia Full timePosted: 18/03/2024Closing Date: 15/04/2024Job Type: CasualLocation: Head Office - CollingwoodJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating...
-
Contact Centre Consultant
1 week ago
Collingwood, Victoria, Australia Bank Australia Full timeDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world. We're growing fast as more people choose to align their banking with their values. We're a customer owned,...
-
Contact Centre Team Leader
1 week ago
Collingwood, Victoria, Australia Bank Australia Full timePosted: 27/03/2024Closing Date: 26/04/2024Job Type: Permanent - Full TimeLocation: Head Office - CollingwoodJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a...
-
Customer Service Consultant
1 week ago
Collingwood, Victoria, Australia DFP Recruitment Services Full timeAbout Our ClientAs a customer-owned Corporation, Our Client does things a little differently to your typical bank. Our client puts their customers at the centre of decision-making, balance purpose and profit, and act in ways that have a positive impact on people, communities and the planet. Caring for their staff by genuinely supporting them and expecting...
-
Workforce Australia Employment Consultant
1 week ago
Collingwood, Victoria, Australia APM Full timeAre you ready to make a difference in the lives of others, and your own?As an Employment Consultant your role will be to help job seekers become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you'll be based at our Collingwood, VIC site. We lift people up, supporting them...
-
Retail Support Consultant
1 week ago
Collingwood, Victoria, Australia Bank Australia Full timePosted: 15/05/2023Closing Date: 15/06/2023Job Type: Permanent - Full TimeLocation: Head Office - CollingwoodJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a...
-
ICU Veterinarian
1 week ago
Collingwood, Victoria, Australia Centre for Animal Referral and Emergency Full timeJob DescriptionAre you an experienced Vet looking for a more exciting caseload?We guarantee you won't be bored with usCARE is a multidisciplinary veterinary specialist and emergency hospital in Collingwood, centrally located on the fringe of Melbourne's CBD.We are seeking an experienced ECC Vet or an enthusiastic GP Vet who thrives on a busy day and has a...
-
Customer Service Consultants
1 week ago
Collingwood, Victoria, Australia DFP Recruitment Services Full timeJob description:About Our ClientWith a focus on banking for an organisation dedicated to their staff, customers, and the wider community. Company values are highly embraced and upheld through all aspects of the institution, including company interactions with staff.The PositionThe rotating roster featuring a hybrid model for this full-time position allows a...
-
Store Manager
1 week ago
Collingwood, Victoria, Australia National Storage Full timePermanent Full Time Role with a Stable, Industry LeaderSet Rotating Roster with No nights, Sundays or Public Holidays for a Great Work/Life BalanceSalary + Incentives + PerksMultiple opportunities to upskill, guide & be a driving force for an ASX listed Australian & New Zealand company. Work in a people-centric, fast paced facility where you can use your...
-
General Practitioner
1 week ago
Collingwood, Victoria, Australia DXC Medical Recruitment Full timeSalary + super OR % splitCommunity health & advocacyMelbourne's northern suburbsAre you a VR GP looking for meaning in what your doing? Do you enjoy helping the less fortunate and vulnerable members of our communities?The Practice% or salary w/ salary packaging availableMixed BillingNursing supportBest Practice softwareOpen Mon - Fri 8:30-5pm & Sat...
-
Ecc Veterinary Manager
1 week ago
Collingwood, Victoria, Australia Centre for Animal Referral and Emergency Full timeCompany DescriptionCARE Veterinary Hospital is a leading healthcare provider for animals, committed to delivering exceptional emergency and critical care services. We are a 24-hour multi-disciplinary emergency and referral hospital in the heart of Melbourne, Australia. We are seeking a dedicated and experienced Veterinary Manager to join our dynamic team in...
-
Customer Service Analyst
1 week ago
Collingwood, Victoria, Australia Seeing Machines Full timeAre you interested in rewarding work, working as part of a passionate and diverse team to help achieve zero transport fatalities by building cutting-edge technology to keep people safe? Are you looking for flexibility e.g. as a working parent seeking work during school hours or are you at university and require shifts around your studies?- Are you an early...
-
People & Culture Manager
1 week ago
Collingwood, Victoria, Australia Miller Leith Full timeAre you passionate about cultivating a vibrant and inclusive work environment? Our client invites you to join as a People and Culture Manager The Company: Our client launched in 2019, they have been steadily growing, earning recognition as one of the top 100 fast-growth businesses. With an ecommerce platform serving multiple markets and retail stores in...
-
Early Childhood Educator
1 week ago
Collingwood, Victoria, Australia UNITING (VICTORIA AND TASMANIA) LIMITED Full timeEarly Childhood Educator - Cert IIIPosted by UNITING (VICTORIA AND TASMANIA) LIMITED on 11 Jan 2023OrganisationUNITING (VICTORIA AND TASMANIA) LIMITEDClosing datePrimary roleCertificate III EducatorPosition typeFull-timeLocationCollingwoodStateVICAbout the Centre/ServiceAt Uniting we are passionate about working together to inspire people, enliven...
-
Head of Construction
5 days ago
Collingwood, Victoria, Australia McDonald's Full timeCompany Description:McDonald's Australia is the largest quick service restaurant operation in the country. Fondly known as "Macca's", we have been a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count As an employer of choice winner time and...
-
Small Animal Medicine Internship
1 week ago
Collingwood, Victoria, Australia Greencross Vets Full timeCompany DescriptionThe Centre for Animal Referral and Emergency is inviting applications for its internship program in small animal internal medicine. About CARECARE is a multidisciplinary veterinary specialist and emergency hospital in Collingwood, centrally located on the fringe of Melbourne's CBD. It has a strong and progressive team of specialists in...
-
Housing Officers
1 week ago
Collingwood, Victoria, Australia Tradewind Australia Full timeContract Type: Temporary Location: Collingwood Industry: Social Work Salary:AU$ AU$90000 per annumStart Date: ASAP Reference: BBBH318351_ Contact Name: Mental Health Job Published:Jan 11, 2023Housing Officers- Multiple positions available across Melbourne: Work with leading community housing organisations:- Supportive work environmentsWe are currently...
-
Project Officer
1 week ago
Collingwood, Victoria, Australia Melbourne Polytechnic Full timePOSITION NUMBER3853- DEPARTMENTBridging & Preparatory Studies- ROLE TYPENon-teaching- JOB TYPECasual- LOCATIONCollingwood- APPLICATIONS CLOSE12 July 2024PROJECT OFFICER - AUSLAN ONLINE LEARNING:- Hourly Rate $ $52.93 per hour + Super:- Help support passionate staff and students in their journey learning AUSLAN:- This role is based out of our Collingwood,...
-
Baker - Supermarkets - Collingwood
1 week ago
Collingwood, Victoria, Australia Coles Full timeJOB DESCRIPTIONFrom small everyday moments to larger-scale changes unique to a business like ours, as a Retail Specialist, you'll really see the difference your work makes every day. Whether you're in a distribution centre, a bakery, in-store or on the road, you're an important part of an Aussie icon at the heart of the nation.About the role Are you a...
-
Compliance Officer
1 week ago
Collingwood, Victoria, Australia Bank Australia Full timePosted: 29/02/2024Closing Date: 29/03/2024Job Type: Permanent - Full TimeLocation: Head Office - CollingwoodJob Category: Banking and Financial ServicesDo you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a...