Patient Services Coordinator

2 weeks ago

Sydney, New South Wales, Australia Monash IVF Full time
Permanent Full-Time

  • Sydney CBD Flagship Clinic
  • A busy and challenging opportunity

Monash IVF are leading the future of reproductive care
Monash IVF is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we provide comprehensive and compassionate care to improve the experience and outcomes for patients.

Monash IVF Group values each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued.

Being part of the Monash IVF Group gives you access to many benefits, including the following:

  • A Learning & Development Framework that supports your professional development
  • Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
  • Discounts on MIVFG fertility and ultrasound services
  • Paid IVF Leave
  • Paid Parental Leave 10 weeks plus superannuation

A role with unique responsibilities
Our Medical Receptionists (Patient Services Coordinators) have a very important role at Monash IVF. You will be the first-person patients meet when they engage with our clinic. With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience.

Under guidance from the Patient Services Team Leader, your responsibilities include:

  • Managing patient bookings and monitoring clinic appointments
  • Accurate data entry into the patient management system
  • Providing general administrative support to the team
  • Delivering exceptional caring service to all patients
  • Medical billing and receipting
  • Providing practice management support to our doctors as required


Understanding there are ups and down in reproductive health, our Patient Services Coordinators will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication.


Ideally you will bring the following:

  • Experience with monitoring a switchboard in a professional manner
  • Knowledge of medical terminology (desirable)
  • Excellent telephone manner
  • Exceptional computer and IT skills, Microsoft Office Suite essential
  • Strong attention to detail
  • Resilence to change and ability to embrace change
  • Ability to work cohesively within a multidisciplinary team
  • Superior time management skills with proven ability to multitask
  • A willingness to embrace the Monash IVF Group principles
  • Care, Collaborate, Communicate, Commitment, Create.
If you're ready to join the brave leaders of reproductive care, please follow the link below.

Closing Date:19 March 2023

Danielle Benedek

HR Business Partner NSW

  • All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy. _

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