![Ventia Pty Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Service
1 week ago
Customer Service - Network Operations Subject Matter Expert:
- Date: 1 Sep 2023
- Location: Cremorne, VIC, AU, 3121
- Company: Ventia
About The Role
Under the direction of the Senior Manager, you will be responsible for the management of critical customer network assets and equipment.
The team work a rotating shift roster across Mon-Sun. 7am - 10pm.
The successful applicant with be liaising directly with field workforce and other SME's for troubleshooting and rectification on the delivery of KPIs within agreed timeframes from the client.
Your role will be to provide assistance and support to Tier 2 and Tier 1 Dispatch Operators to meet performance outcomes.
Other Responsibilities of the position include:
- Liaise with field personnel to resolve network issues and escalate in real time if necessary
- Manage case history and ensure compliance to jeopardy management and TOW closure
- Ensure contract KPIs specific to operations and maintenance are met or exceeded
- Deliver endtoend coordination of incident real time analysis, investigations and response efforts
- Identify areas of improvement to provide feedback to the Senior Manager Work collaboratively between Ventia management and Client representatives to ensure clarity on incidents
About You - An understanding of the operations and maintenance environment in telecommunications or utility industries desirable
- A high level of relevant industry experience in telecommunications fault management
- Detailed understanding of operations and maintenance environments
- Sound computing skills especially the use of MS Office Suite
- Exposure to Wifi networking including Unifi and UISP is desirable
What We Offer You
Not only do we offer a competitive salary and career growth, we have also partnered
with some reputable organisations to be able to offer discounts on Health Insurance, Banking (new home loans, credit cards, everyday bank accounts), flights & accommodation, car hire, car leasing and much more.
How to Apply
Position Number:154545
Job Segment:
Operations Manager, Network, Telecom, Telecommunications, Operations, Technology, Customer Service
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