Consumer Experience Partner

2 weeks ago


Adelaide, South Australia SA Health Full time

Job no: 859051

Work type:
Full time

Location:
Adelaide CBD

Categories:
Administration and Clerical

-
Central Adelaide Local Health Network, The Royal Adelaide Hospital:


  • Salary ASO-5 $84,522
  • $94,003 p

a:
-
Full-time temporary up to 07/03/2025

About the role


The Consumer Experience Partner is accountable to the Manager, Consumer Experience for the provision of confidential expert advice and support to CALHN programs and services in relation to managing their consumer feedback.

An understanding of risk management and appropriate escalation processes is essential in this role.

The Consumer Experience Partner provides support to the program areas to ensure the appropriate investigation and resolution of complaints is undertaken.

The Consumer Experience Partner will ensure that organisation complaints data is entered accurately, within the required timeframes.

In addition, the Consumer Experience Partner will develop and use reporting to identify trends in complaints and provide advice on continuous improvement opportunities.

The Consumer Experience Partner will contribute to developing and using complaints management business processes.

The Consumer Experience Partner will maintain knowledge of relevant legislative and policy requirements as they relate to complaints management in the health sector.


About CALHN


The Central Adelaide Local Health Network includes South's Australia's major quaternary facility, the Royal Adelaide Hospital, The Queen Elizabeth Hospital, the Hampstead Rehabilitation Centre, and the Repat Health Precinct.

We also deliver mental health services at Glenside Health Services and at a range of other locations across the metropolitan and regional areas.


We're looking for talented staff to join us and help us to shape the future of health through world-class care and world-class research and achieve our vision of being in the top 50 health services in the world and top 5 in Australia.


What we offer

  • Attractive salary packaging available
  • 17.5 percent Leave loading applied to your annual leave
  • Strong community minded culture and values providing world class care to South Australians
  • Access to Fitness Passport, a discounted workplace health and fitness program available to CALHN staff and their families.
  • Opportunity for movement across the SA Health system: There are always opportunities for you to develop your skills and your career at one of our many metropolitan or regional sites.

Essential Requirements:

  • Current National Police Clearance (NPC)
  • Immunisation screening as indicated in the role description.
SA Health Services are required to implement the Addressing vaccine preventable disease:
Occupational assessment, screening and vaccination policy in the workplace.

Diversity and inclusion:

At CALHN we support and foster a culture in which employees feel they belong and feel safe at work.

The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Information:

  • The South Australian public sector promotes diversity and flexible ways of working including parttime. Applicants are encouraged to discuss the flexible working arrangements for this role.
  • In addition to the annual salary package we also offer salary sacrifice benefits and employer superannuation contributions.

Job ref: 859051

Enquiries to:

Dee Vervuurt Telephone:

Application Closing Date
11.55 pm Sunday 3 March 2024

Attachments
Australian applicant guidelines

International applicant guidelines

Advertised: 23 Feb 2024 Cen. Australia Daylight Time

Applications close: 03 Mar 2024 Cen. Australia Daylight Time

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