Customer Success Manager

2 weeks ago

Melbourne, Victoria, Australia Axon Full time

Join Axon and be a Force for Good
:

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Location:

Melbourne, Australia

Travel:
20%

Reporting to:

Account Director

  • Focusing on customer retention
  • Managing customer relationships
  • Cultivating existing projects and qualifying new opportunities
  • Providing unparalleled customer service
  • Increasing utilisation of existing products and services
  • Driving adoption of new products and services

What You'll Do:

  • Serve as the main point of contact with a key account
  • Provide daytoday support
  • Develop a deep understanding of Axon's product line and how to adopt, use and realise value
  • Communicate new features and enhancements, and share use case examples
  • Learn and share industry best practices in order to solve customer needs
  • Work with Axon's Support team and other crossfunctional teams to manage customer escalation
  • Preparation of monthly, quarterly, and annual reporting requirements
  • Record and track issues, bug fixes, and enhancement requests

What You'll Bring

  • 35 years' experience in a customerfacing role
  • Proven track record of successfully building and nurturing customer relationships
  • Selfmotivated, teamoriented, responsible, and focused on exceeding customer expectations
  • Exceptional organisational, presentation, and communication skills, both verbal and written
  • Demonstrated ability to deal with change and excel in highstress situations
Don't meet every single requirement? That's ok. At Axon, we Aim Far.

We think big with a long-term view because we want to reinvent the world to be a safer, better place.

We are also committed to building diverse teams that reflect the communities we serve.

Important Notes

  • The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions._
  • Some roles may also require legal eligibility to work in a firearms environment._
  • Axon's mission is to Protect Life and is committed to the wellbeing and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment._

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