Service Planning Agent

1 week ago

Melbourne, Victoria, Australia Vestas Full time

As a Service Planning Agent, you will provide the best technical solution proposal for turbine maintenance so each turbine can be repaired efficiently using relevant tools, spare parts and workforce as per internal Vestas' instructions.

The Service Planning Agent is also involved in updating task Lists (continuous improvement), which enables scalable and efficient technical planning.

Equally important, you are responsible for processing Work Orders (WO) technically and checking customers' entitlements, supported by contract mapping in the system.


This role can be undertaken by someone based close to one of our regional wind farms across Australia and New Zealand, or with a flexible location agreement.


Responsibilities

  • Define the WO context, specified and enriched with relevant technical information, guidelines for scheduler and service technicians if applicable which will allow the order to be planned and scheduled.
  • Engage with technical support for complex jobs ensuing task list are appropriate for the works to be performed.
  • Coordinate with Transactional Sales and other key stakeholders for Quoting (T&M)
  • Identify Task list improvement opportunities and align with Technical Support the require update or task list creation.

Qualifications

  • Bachelor's degree/Trade Certificate highly preferred in relevant field (i.e. Business Analytics, Industrial Engineering, Mechanical, Electrical, Data Analytics)
  • 2+ years of related experience within the wind industry
  • Project management
  • Coordinate work remotely.
  • Establish safe standards of execution.
  • Balance complex priorities
  • Good experience in a technical service environment with a focus on planning & execution
  • Good IT skills and experience with information processing in databases and planning tools
  • Analytical and detailed working approach
  • Selforganization and good time management
  • Professional communication skills (including technical communication)
  • Fair understanding of entitlement/commercial customer specifics
  • Ability to read into technical documentation and drawings. Affinity to work according to processes and navigate in technical (commercial) related systems.

Competencies

  • Technical background with experience in Vestas's turbines. Experience using VOB and VGA
  • Fair understanding of entitlement / commercial customer specifics.
  • Ability to read into technical documentation and drawings.
  • Capacity to work according to processes and navigate in technical (commercial) related systems.
  • Structured and detailed working approach
  • Selforganization / good time management and able to work under tight deadlines.
  • Technical communications skills
  • System user of MS Office, SAP and Salesforce

What We Offer

  • Laptop and phone provided
  • Supportive workplace, opportunity to develop skill and to implement your ideas
  • Career progression
  • Growth industry

Additional information

  • We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date

Our Benefits

  • Join the World's Leading Wind Energy Solutions Provider
  • Excellent Career Development opportunities both Nationally and Globally
  • A workplace that embraces Diversity and Inclusion
  • Flexible workplace arrangements
  • 13 weeks Paid Primary Carers Leave
  • 3 weeks Paid Secondary Carers Leave
  • Employee Assistance Program

BEWARE - RECRUITMENT FRAUD

About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than our competitors in the renewable energy arena.

We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us.

With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field.


With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination.

We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity.

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