Guest Services Assistant

2 weeks ago

Melbourne, Victoria, Australia Clayton Utz Full time
The role

The Melbourne Operations team are seeking an enthusiastic Guest Services Assistant to join the team on a full-time basis.

In this hybrid role, you will cover the Monday and Friday Reception shifts (10am - 6pm) and the Tuesday, Wednesday and Thursday (9am - 5pm with flexibility) Catering shifts.


You will also demonstrate excellence in client service, ensuring seamless delivery of all catering requirements including internal and external client events as well as ensuring recognised service level standards are consistently met.

This is a full-time permanent opportunity working 5 days per week.

  • Your responsibilities as a Receptionist:_
This varied, busy and exciting role will see you:

  • Warmly and professionally greet all visitors, ensuring they feel welcomed and looked after;
  • Switchboard management, answering internal and external phone calls and ensuring their call is directed to the most appropriate person;
  • Administering bookings for internal services including rooms, catering and facilities equipment; and
  • Taking ownership of the presentation of the reception area and all meeting rooms and boardroom.
  • Your responsibilities as a

Catering Assistant:
_

  • Providing a high standard of food and beverage service, including coffee service/barista and setting up/clearing for functions/meetings in a prompt, professional and friendly manner. This includes breakfasts, morning teas, lunches, afternoon teas, cocktail parties, dinners and VIP functions;
  • Working the occasional morning and evening functions;
  • The opening and closing of the client floor, ensuring all is complete for operations including cleaning and restocking of staff hubs; and
  • Assisting in the inhouse café
Skills & Experience

To be successful in this role, you will have:

  • Certification in Responsible Service of Alcohol (RSA)
  • Food Handling Certificate
  • 12 years' experience in a hospitality environment (boardroom experience highly desirable)
  • Previous experience as a Receptionist or similar front of house role is highly desired
  • Enjoy working with people and pride yourself in excellent customer service skills
  • Impeccable grooming standards and a professional phone manner
  • Excellent organisational, interpersonal and communication skills
  • Ability to work unsupervised
  • Flexible in working hours when required
  • Experience as a barista or very good coffee making skills
  • Knowledge of table setting, especially in a fine dining environment (highly desirable)
How to Apply?

Consultant Contact Details

Jade Evans,

Accessibility and Inclusion

For more information on Clayton Utz, please visit

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