Guest Service Officer

1 week ago


Melbourne, Victoria, Australia Hyatt Full time

Summary

About the Role

The Guest Service Officer (GSO) is responsible for creating an exceptional experience for hotel guests, ensuring a warm and welcoming environment with top-notch service.

Main Responsibilities:

  • Manage guest check-ins and check-outs following hotel policies.
  • Meet guests' needs promptly, whether it's food, beverages, directions, or other requests.
  • Address guest concerns with empathy and professionalism.
  • Offer a friendly farewell to guests upon departure, assisting with any last-minute needs.
  • Utilize property management systems for efficient operation.
  • Handle inquiries from guests and staff courteously and effectively, escalating issues as needed.
  • Maintain high standards of personal grooming and presentation.


  • Melbourne, Victoria, Australia Hyatt Corporation Full time

    Guest Service Officer Location: Hyatt Place Melbourne, Caribbean Park AU - VI - Melbourne Job Type: Part-time Req ID: MEL002986 Summary About the Role The Guest Service Officer (GSO) is responsible for creating an exceptional experience for hotel guests, ensuring a welcoming and comfortable environment. Your Core Purpose will be: Engage with guests during...


  • Melbourne, Victoria, Australia Hyatt Place Melbourne, Caribbean Park Full time

    SummaryAbout the RoleThe Guest Service Officer (GSO) creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.Your Core Purpose will be:Reporting to the Duty Manager, the GSO provides guests with an engaging check...

  • Guest Service Officer

    4 weeks ago


    Melbourne, Victoria, Australia Hyatt Full time

    Description:About the RoleThe Guest Service Officer (GSO) creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.Your Core Purpose will be:Reporting to the Duty Manager, the GSO provides guests with an engaging...


  • Melbourne, Victoria, Australia Hyatt Full time

    Description:About the RoleThe Guest Service Officer (GSO) creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.Your Core Purpose will be:Reporting to the Duty Manager, the GSO provides guests with an engaging...

  • Guest Service Officer

    3 weeks ago


    Melbourne, Victoria, Australia Hyatt Full time

    Description:About the RoleThe Guest Service Officer (GSO) creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.Your Core Purpose will be:Reporting to the Duty Manager, the GSO provides guests with an engaging...


  • Melbourne, Victoria, Australia Park Hyatt Melbourne Full time

    SummaryAbout Park Hyatt MelbourneFinding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.About the RoleAs the Guest Services Officer -...


  • Melbourne, Victoria, Australia people2people Full time

    Are you a highly motivated individual with a passion for delivering excellent customer service? Do you have exceptional communication skills and enjoy working in a fastpaced environment? Are you looking to take the next step in your career with a dynamic and professional team?If you answered yes, we want you to join our client's office in a office services...


  • Melbourne, Victoria, Australia Grand Hyatt Melbourne Full time

    SummaryAbout HyattAt Hyatt we care for people so they can be their best. Care comes from an authentic place of _empathy_ and human _connection._ We do this by truly seeing people and getting to know them as _unique_ individuals, to enable us to design and deliver _personal experiences_.With over 590 properties around the world, our brands include: Andaz,...


  • Melbourne, Victoria, Australia Park Hyatt Melbourne Full time

    SummaryAbout Park Hyatt MelbourneFinding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-de-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.About the RoleAs the Guest Services Officer...


  • Melbourne, Victoria, Australia Hyatt Centric Melbourne Full time

    SummaryLocation: Melbourne CBD VICSalary/rate: Base rate + Penalties & Overtime paid + Super Flexible rotating roster to accommodate your lifestyle 5minute walk from Southern Cross train station Onthejob skill development and trainingHyatt Centric Melbourne:Hyatt Centric Melbourne is the Centric brand's first hotel in Australia. The hotel is centrally...


  • Melbourne, Victoria, Australia Park Hyatt Melbourne Full time

    SummaryAbout Park Hyatt MelbourneFinding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.About the RoleAs the Porter, you will be...

  • Guest Service Agent

    1 week ago


    Melbourne, Victoria, Australia Mantra on Little Bourke Full time

    A 4.5 star hotel in the heart of Melbourne, Mantra on Little Bourke offers plush accommodation ranging from Studios to 2 bedroom self-contained apartments. Its facilities are first class and includes an a la carte restaurant and 24 hour room service, while Its location allows quick access to transport links, boutique shopping, famous eat streets and lots of...

  • Guest Service Agent

    1 week ago


    Melbourne, Victoria, Australia Hilton Full time

    Guest Service AgentThis position is open to Australian residents only or applicants who have the legal right to work in Australia.About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious...

  • Guest Service Agent

    1 week ago


    Melbourne, Victoria, Australia Shadow Play by Peppers Full time

    Shadow Play by Peppers is inclusive of one and two bedroom apartments with floor to ceiling windows and contemporary décor. Housed within the hotel is a cocktail bar come suit tailoring service and an enclosed garden space on the top floor, featuring a freestanding fireplace and commanding bayside views. An exclusive rooftop entertainment area boasts two...

  • Guest Service Agent

    1 week ago


    Melbourne, Victoria, Australia The Cullen Full time

    Inspired by and dedicated to Australian contemporary artists, Art Series Hotels offers a hotel experience a little extraordinary.Inspired by and dedicated to Australian contemporary artists, Art Series Hotels offers a hotel experience a little extraordinary. This boutique Art Series Hotel, The Cullen in the heart of Prahran is home to a team of hospitality...

  • Guest Service Agent

    3 weeks ago


    Melbourne, Victoria, Australia DoubleTree by Hilton Hotel Melbourne - Flinders Street Full time

    This position is open to Australian residents only or applicants who have the legal right to work in Australia. About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant...

  • Guest Service Agent

    1 week ago


    Melbourne, Victoria, Australia DoubleTree by Hilton Hotel Melbourne - Flinders Street Full time

    This position is open to Australian residents only or applicants who have the legal right to work in Australia. About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant...

  • Guest Service Agent

    1 week ago


    Melbourne, Victoria, Australia Hilton Hotels Full time

    JOB DESCRIPTIONThis position is open to Australian residents only or applicants who have the legal right to work in Australia. About Hilton Melbourne Little Queen Street Hilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious...

  • Guest Service Agent

    1 week ago


    Melbourne, Victoria, Australia Hilton Full time

    This position is open to Australian residents only or applicants who have the legal right to work in Australia.About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and...

  • Guest Service Agent

    3 weeks ago


    Melbourne, Victoria, Australia DoubleTree by Hilton Hotel Melbourne - Flinders Street Full time

    This position is open to Australian residents only or applicants who have the legal right to work in Australia. About Hilton Melbourne Little Queen StreetHilton Melbourne Little Queen Street combines old world charm with modern luxuries This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant...