Snr Customer Success Manager Au

2 weeks ago

Sydney, New South Wales, Australia PayPal Full time
At PayPal (

NASDAQ:
PYPL), we believe that every person has the right to participate fully in the global economy.

Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.


Job Description:

Meet our team
Our Customer Success team is a high-performing, agile, and strong (and independent) partner to the Enterprise Sales organization. We value teamwork, new ideas, commitment, and an enjoyable workplace.

Your way to impact


Your role as an Enterprise Customer Success Manager at PayPal is pivotal in proactively managing key client relationships, including high-profile and high-revenue merchants.

As an integral part of the team, you take charge of all operational aspects of the merchant processing relationship and serve as the primary contact for PayPal product information and critical operational issues.

In this role, your ability to build strategic working relationships extends beyond addressing immediate challenges.

Through proactive discussions, you actively contribute to identifying growth opportunities and propose strategies for PayPal to play a key role in achieving the client's overall profitability objectives.

Anticipating and preventing future issues is a key aspect of your responsibilities, ensuring that PayPal and the merchant are strategically positioned for sustained business growth.


Proven consultative servicing abilities and proven ability to work well in a matrix environment, collaborating across multiple departments and influencing all levels within an organization will be pivotal to your success.

You must demonstrate critical thinking skills managing complex customer issues from inception through resolution


Your forward-thinking approach goes hand in hand with staying current on industry nuances, enabling you to provide effective and insightful advice to clients.

This role is not just about support; it's about being a proactive partner, driving mutual success and fostering long-term, thriving relationships with our valued merchants.


Competencies:

  • Drive for Results
  • Negotiating
  • Approachability
  • Time Management
  • Customer Focus
  • Business Acumen
  • Active Listening and Strong communication skills

Your day-to-day
In this role, your daily activities center around three key focus areas:

Grow:

Utilize a consulting approach to identify opportunities where PayPal can contribute to the growth and competitiveness of our merchants' businesses.

Your insights and strategic thinking will be crucial in guiding them toward enhanced success.

Satisfaction:
Deliver a world-class customer experience on both business-focused and operational fronts.

Your day involves ensuring our merchants are not only satisfied with our services but also receiving the support and guidance needed for seamless operations.


Retain:
Take ownership of situations affecting your customers and follow any issues through to completion. Build solid and lasting relationships by proactively and consistently demonstrating the value of PayPal's offerings. Your efforts contribute to the retention of our valued merchants, fostering loyalty and sustained partnerships.

What do you need to bring

Requirements:

  • 5+ years experience within a customer success, and client relationship management environment.
  • Excellent organizational, communication (written and oral), and interpersonal skills.
  • Selfmotivated, targetdriven independent worker
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results.
  • Strong Relationship Management Skills
  • Ability to balance the management of operational workload with ability to execute strategically and proactively and drive value to Merchants.
  • Preferred Qualifications:
  • Payments or financial/banking industry experience preferred (but not necessary).
  • 3+ years of proven and strong inbound and outbound sales experience within a fastpaced targetoriented environment, preferred (but not necessary).

Preferred Qualifications:

  • Payments or financial/banking industry experience preferred (but not necessary).
  • 3+ years of proven and strong inbound and outbound sales experience within a fastpaced targetoriented environment, preferred (but not necessary).

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life.

We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


Who We Are:
As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirement

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